{"id":2577,"date":"2018-07-11T21:22:44","date_gmt":"2018-07-11T21:22:44","guid":{"rendered":"https:\/\/www.lexreception.com\/blog\/?p=2577"},"modified":"2025-10-31T15:13:41","modified_gmt":"2025-10-31T15:13:41","slug":"meet-lexpert-elisangela-delivers-happiness-home","status":"publish","type":"post","link":"https:\/\/www.lexreception.com\/blog\/meet-your-team\/meet-lexpert-elisangela-delivers-happiness-home\/","title":{"rendered":"Meet a LEX expert: Elisangela delivers happiness from home"},"content":{"rendered":"<p>If you\u2019re a LEX Reception client, chances are your customers are already familiar with Elisangela&#8217;s upbeat attitude. Clocking in at an average of 800 calls per week, Elisangela (or Eli, as she likes to be called) is one of our busiest LEX Receptionists. Despite this, Eli\u2019s day hasn&#8217;t changed much from her past eight years spent as a homemaker.<\/p>\n<h2>A day in the life<\/h2>\n<p>A typical day for Eli starts around 5:30 a.m. before anyone else in her household has stirred. She starts off by checking her emails, chatting a quick &#8220;hello&#8221; to any online coworkers in the company chat stream, and switching on the software that routes calls to her. \u201cI like to start pretty early,\u201d she says. \u201cCallers tend to be very cheerful in the morning. They know it\u2019s early. They know they\u2019ve probably called before the office has actually opened. They\u2019re really nice, and that sets my day.\u201d<\/p>\n<p>Eli takes a wide variety of calls, ranging from doctor\u2019s offices to small law firms. They require anything from setting appointments, performing legal intake, or simply answering questions. \u201cWhen I don\u2019t have an answer, I try to be as reassuring as I can,\u201d she says. \u201cI make them feel I did get their information and will take the right message. I make sure they know I\u2019m listening, and someone will call them with the right answer.\u201d<\/p>\n<p>In between calls, Eli keeps in touch with the rest of her team through online chats and video calls. The LEX Reception team uses a collaboration software called <a href=\"https:\/\/anywhereworks.com\/\">Anywhere Works<\/a> to ask each other questions; share important, up-to-date information; and offer each other support and encouragement. &#8220;We&#8217;re a very close team. I love that we&#8217;re constantly motivating and checking in on each other. We have such great communication.&#8221;<\/p>\n<p>She breaks up her day by scheduling stretches of time off the phone during which she walks her dog, indulges her love of baking, or keeps up with housework.<\/p>\n<p><span style=\"color: #444444; font-family: 'Roboto Slab', sans-serif; font-size: 1.75em; font-weight: bold;\">Having it all<\/span><\/p>\n<p>Two years ago, Eli didn\u2019t think holding down a full-time job would be possible without giving up her life as a homemaker. \u201cI was a housewife for years, and it got a little boring. But it was nerve-wracking getting back into the job market,&#8221; she says. &#8220;Eight years is a long time to be away. I was like, &#8216;Can I do it? Can I get back into it?&#8217; Working from home made it easy. I didn\u2019t have to give up anything.\u201d<\/p>\n<p>We can wholeheartedly attest that the time away from working did nothing to dampen Eli&#8217;s natural talent for customer service. She&#8217;s currently one of our highest-performing LEX Receptionists. Her supervisor describes her as an absolute pleasure to work with, full of contagious positivity, a helpful attitude, and the ability to lead by example.<\/p>\n<p>What&#8217;s her secret? \u201cThere are a lot of people who just need to be heard. You listen to them, and they\u2019re relieved. They\u2019re like, &#8216;Okay, somebody listened to me. I can go and carry on with my day now.&#8217; I think that is so important. Their attitude changes from when I answer to the end of the call. That\u2019s what I\u2019m here for!\u201d<\/p>\n<p>We\u2019re so happy Eli took a chance on returning to the workforce. By allowing our LEX Receptionists to work from home, we&#8217;re able to access a pool of talented, high-quality workers to whom a standard 9-to-5 office job and daily commute just isn&#8217;t sustainable. They benefit, we benefit, and most importantly, our clients and their callers receive the highest standard of care from happy employees. Thank you, Eli!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you\u2019re a LEX Reception client, chances are your customers are already familiar with Elisangela&#8217;s upbeat attitude. Clocking in at an average of 800 calls per week, Elisangela (or Eli,&#8230;<\/p>\n","protected":false},"author":49,"featured_media":2908,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[135],"tags":[],"class_list":["post-2577","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-meet-your-team"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Meet a LEX Expert: Elisangela | LEX Reception<\/title>\n<meta name=\"description\" content=\"Meet Elisangela, one of LEX Reception&#039;s customer service all-stars. She takes an average of 800 calls per week.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.lexreception.com\/blog\/meet-your-team\/meet-lexpert-elisangela-delivers-happiness-home\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Meet a LEX Expert: Elisangela | LEX Reception\" \/>\n<meta property=\"og:description\" content=\"Meet Elisangela, one of LEX Reception&#039;s customer service all-stars. She takes an average of 800 calls per week.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.lexreception.com\/blog\/meet-your-team\/meet-lexpert-elisangela-delivers-happiness-home\/\" \/>\n<meta property=\"og:site_name\" content=\"LEX Reception\" \/>\n<meta property=\"article:published_time\" content=\"2018-07-11T21:22:44+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-31T15:13:41+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/storage.googleapis.com\/lexreceptionblog\/1\/2018\/07\/Elisangela-LEX-CX-Lead.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"814\" \/>\n\t<meta property=\"og:image:height\" content=\"673\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Skylar Worthington\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Meet a LEX Expert: Elisangela | LEX Reception\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/storage.googleapis.com\/lexreceptionblog\/1\/2018\/07\/Elisangela-LEX-CX-Lead.jpg\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Skylar Worthington\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.lexreception.com\/blog\/meet-your-team\/meet-lexpert-elisangela-delivers-happiness-home\/\",\"url\":\"https:\/\/www.lexreception.com\/blog\/meet-your-team\/meet-lexpert-elisangela-delivers-happiness-home\/\",\"name\":\"Meet a LEX Expert: Elisangela | LEX Reception\",\"isPartOf\":{\"@id\":\"https:\/\/www.lexreception.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.lexreception.com\/blog\/meet-your-team\/meet-lexpert-elisangela-delivers-happiness-home\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.lexreception.com\/blog\/meet-your-team\/meet-lexpert-elisangela-delivers-happiness-home\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/storage.googleapis.com\/lexreceptionblog\/1\/2018\/07\/Elisangela-LEX-CX-Lead.jpg\",\"datePublished\":\"2018-07-11T21:22:44+00:00\",\"dateModified\":\"2025-10-31T15:13:41+00:00\",\"author\":{\"@id\":\"https:\/\/www.lexreception.com\/blog\/#\/schema\/person\/e84c443d4a951ca64ea53a1a30c21c19\"},\"description\":\"Meet Elisangela, one of LEX Reception's customer service all-stars. 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