{"id":3484,"date":"2021-06-17T11:31:30","date_gmt":"2021-06-17T11:31:30","guid":{"rendered":"https:\/\/www.lexreception.com\/blog\/?p=3484"},"modified":"2024-06-13T10:37:04","modified_gmt":"2024-06-13T10:37:04","slug":"contact-management-tips-for-law-firms","status":"publish","type":"post","link":"https:\/\/www.lexreception.com\/blog\/help-centre\/contact-management-tips-for-law-firms\/","title":{"rendered":"Goodbye spam calls: Contact management tips for law firms"},"content":{"rendered":"\n<p>When you employ a live answering service, new contact management gets a lot easier. <\/p>\n\n\n\n<p>As your legal receptionists take contact details from new callers, these details are saved within their system allowing for future calls to be handled faster and with more personal service. LEX&#8217;s system can also sync with most major <a href=\"https:\/\/www.close.com\/guides\/what-is-a-crm\" target=\"_blank\" rel=\"noreferrer noopener\">CRMs<\/a>, ensuring that contacts are transferred and assigned automatically within your CRM. <\/p>\n\n\n\n<p>So how can your firm work with your virtual receptionist to create seamless contact management? And how does this help you avoid wasting your minutes on spam calls?<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Law firm contact management tips<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>When you first set up your answering service, <strong>take the time to import regular contacts of your firm<\/strong>. If you often receive calls from local opposing counsel or court staff, asking them for their contact information that you already have in your CRM is a waste of everyone&#8217;s time. If their contact information is already visible in the LEX system, our receptionists can welcome them smoothly and move efficiently to message taking &#8211; resulting in a much better experience for your recurring callers.<\/li>\n\n\n\n<li>Check your new contacts list regularly and <strong>verify clients and other trusted contacts<\/strong>. Verification tells our receptionists that they don&#8217;t need to take contact details and can immediately move to deal with their request, or transfer the call to a member of your team.<\/li>\n\n\n\n<li><strong>Add notes and additional information<\/strong> to your verified callers for relevant detail at a glance. This can help streamline your calls, as our receptionists can see a caller&#8217;s history and relevant details about their relationship to your firm. <\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Say goodbye to spam callers<\/h3>\n\n\n\n<p>Spam calls are always frustrating to receive &#8211; especially when paying for an answering service. You don&#8217;t want to waste your minutes on dealing with spam, and neither do we. That&#8217;s why our team are always considering how to reduce the time spent with spam calls.<\/p>\n\n\n\n<p>One way we do this is with our spam blocking feature. If you notice a particular number is repeatedly spamming you with irrelevant calls, you can flag this to our client services team. We can then block the requested numbers, so you don&#8217;t have to waste a single second on known spam.<\/p>\n\n\n\n<p>If a new spam number does get through to your office, our receptionists know how to recognize it. We&#8217;ll get off the phone as quickly as possible, and every LEX plan gives you 30 calls free every month &#8211; when they last under 30 seconds. We want you to know that we&#8217;ve got your back. <\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>LEX Reception has a lot of features designed to help you get the most from your account. Learn more about our <strong><a href=\"https:\/\/www.lexreception.com\/services\" target=\"_blank\" rel=\"noreferrer noopener\">services and features<\/a><\/strong>, or <strong><a href=\"https:\/\/www.lexreception.com\/contactus\" target=\"_blank\" rel=\"noreferrer noopener\">call our team<\/a><\/strong> with your questions.<\/p>\n\n\n\n<p> <\/p>\n","protected":false},"excerpt":{"rendered":"<p>When you employ a live answering service, new contact management gets a lot easier. As your legal receptionists take contact details from new callers, these details are saved within their&#8230;<\/p>\n","protected":false},"author":36,"featured_media":3486,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[133],"tags":[],"class_list":["post-3484","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-help-centre"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Say No To Spam: Contact Management For Law Firms | LEX Reception<\/title>\n<meta name=\"description\" content=\"With a live legal answering service, contact management gets much easier. 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Discover how we help you manage your contacts and avoid spam calls.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.lexreception.com\/blog\/help-centre\/contact-management-tips-for-law-firms\/\" \/>\n<meta property=\"og:site_name\" content=\"LEX Reception\" \/>\n<meta property=\"article:published_time\" content=\"2021-06-17T11:31:30+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-06-13T10:37:04+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/storage.googleapis.com\/lexreceptionblog\/1\/2021\/06\/law-firm-contact-management.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1536\" \/>\n\t<meta property=\"og:image:height\" content=\"960\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Enarosa Aguirre\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Say No To Spam Calls: Contact Management For Law Firms | LEX Reception\" \/>\n<meta name=\"twitter:description\" content=\"With a live legal answering service, contact management gets much easier. 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