{"id":3487,"date":"2021-06-10T11:32:00","date_gmt":"2021-06-10T11:32:00","guid":{"rendered":"https:\/\/www.lexreception.com\/blog\/?p=3487"},"modified":"2023-09-20T12:43:10","modified_gmt":"2023-09-20T12:43:10","slug":"24-7-legal-answering-service","status":"publish","type":"post","link":"https:\/\/www.lexreception.com\/blog\/business-tips\/24-7-legal-answering-service\/","title":{"rendered":"Support your staff with a legal answering service"},"content":{"rendered":"\n<p>Many law firms lose&nbsp;new clients for a simple reason: they don\u2019t answer the phone.<\/p>\n\n\n\n<p>These days, people don\u2019t leave a voicemail. When your firm doesn\u2019t pick up, another firm will.&nbsp;<\/p>\n\n\n\n<p>A legal answering service can handle your inbound calls (and more) 24\/7\/365. But that isn\u2019t the solution every law firm needs.<\/p>\n\n\n\n<p>Even if you already have an in-house receptionist, you can still use a legal answering service. There are two main ways to take advantage of this kind of service when it\u2019s required: overflow and after hours.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Overflow<\/strong><\/h2>\n\n\n\n<p>Even if you have a receptionist on your staff, they can only deal with one call at a time. So when more than one call comes in at once, what\u2019s your plan?&nbsp;<\/p>\n\n\n\n<p>A legal answering service can handle that overflow. Calls are routed to your in-house person first. But if they\u2019re on another line or away from their desk the call goes to your&nbsp; LEX receptionist.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>After hours&nbsp;<\/strong><\/h2>\n\n\n\n<p>Our data shows that just over 20% of our legal clients\u2019 calls come in outside&nbsp;business hours. That\u2019s a lot of opportunities to miss when your office is closed.<\/p>\n\n\n\n<p>A legal answering service picks up when your in-house staff goes home. Most people won\u2019t wait for you to call them back\u2014they\u2019ll move on to the next lawyer on their list. By having a service to answer your phone, answer basic questions about your firm, and take a message, you can win clients that would otherwise go to the competition.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Open 24\/7<\/h2>\n\n\n\n<p><em>Whether you need support after hours, during busy periods, or over the holidays, you can use LEX Reception as much or as little as you want. The LEX Reception team can chat through which of our plans best suits your needs. Give us a call on <a href=\"tel:+18008009995\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>800-800-9995<\/strong><\/a> or <strong><a href=\"https:\/\/www.lexreception.com\/register\" target=\"_blank\" rel=\"noreferrer noopener\">register your interest<\/a><\/strong>.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Many law firms lose&nbsp;new clients for a simple reason: they don\u2019t answer the phone. These days, people don\u2019t leave a voicemail. When your firm doesn\u2019t pick up, another firm will.&nbsp;&#8230;<\/p>\n","protected":false},"author":27,"featured_media":3488,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[78],"tags":[],"class_list":["post-3487","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-tips"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Support Your Staff With A Legal Answering Service | LEX Reception<\/title>\n<meta name=\"description\" content=\"Why use a legal answering service if you already have an in-house receptionist? Overflow &amp; after-hours support helps you capture every lead.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.lexreception.com\/blog\/business-tips\/24-7-legal-answering-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support Your Staff With A Legal Answering Service | LEX Reception\" \/>\n<meta property=\"og:description\" content=\"Why use a legal answering service if you already have an in-house receptionist? Overflow &amp; after-hours support helps you capture every lead.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.lexreception.com\/blog\/business-tips\/24-7-legal-answering-service\/\" \/>\n<meta property=\"og:site_name\" content=\"LEX Reception\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/LEXReceptionBri\" \/>\n<meta property=\"article:published_time\" content=\"2021-06-10T11:32:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-09-20T12:43:10+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/storage.googleapis.com\/lexreceptionblog\/1\/2021\/06\/legal-receptionist-247.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1536\" \/>\n\t<meta property=\"og:image:height\" content=\"960\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Brianna Quiroga\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:description\" content=\"Why use a legal answering service if you already have an in-house receptionist? 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