{"id":4753,"date":"2025-05-30T08:24:18","date_gmt":"2025-05-30T08:24:18","guid":{"rendered":"https:\/\/www.lexreception.com\/blog\/?p=4753"},"modified":"2025-08-28T08:56:35","modified_gmt":"2025-08-28T08:56:35","slug":"kohlmeyer-hagen","status":"publish","type":"post","link":"https:\/\/www.lexreception.com\/blog\/case-studies\/kohlmeyer-hagen\/","title":{"rendered":"Kohlmeyer Hagen Cuts Missed Leads by 95% with LEX Reception"},"content":{"rendered":"\n<p>Kohlmeyer Hagen Law Office, a family and criminal law firm in southern Minnesota, faced significant challenges in managing after-hours calls, which resulted in missed leads and dissatisfied clients.<\/p>\n\n\n\n<p>By partnering with LEX Reception, they streamlined their call handling process, reduced missed calls out of hours by 95%, and improved client response time.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/khmnlaw.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" src=\"https:\/\/storage.googleapis.com\/lexreceptionblog\/1\/2025\/05\/Infocard-2-1024x405.png\" alt=\"\" class=\"wp-image-4776\" \/><\/a><\/figure>\n\n\n\n<p>This case study highlights how LEX Reception became crucial to their operations, enhancing service quality and capturing revenue opportunities.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>A great firm, pushing for better<\/strong><\/h2>\n\n\n\n<p>Kohlmeyer Hagen Law Office has been a trusted name in family and criminal law in southern Minnesota since 2008. With a team of 20 staff, including eight lawyers across two locations, the firm handles high-stakes cases ranging from divorces to criminal defense. <\/p>\n\n\n\n<p>Despite its success, the firm faced operational challenges that hindered its efficiency, especially regarding after-hours call management.<\/p>\n\n\n\n<div class=\"wp-block-group has-background\" style=\"background-color:#eff3f9\"><div class=\"wp-block-group__inner-container is-layout-grid wp-container-core-group-is-layout-1 wp-block-group-is-layout-grid\">\n<div style=\"height:var(--wp--preset--spacing--40)\" aria-hidden=\"true\" class=\"wp-block-spacer wp-container-content-1\"><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer wp-container-content-2\"><\/div>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-16a345de0b6f230c6204ae13a0afd5ea wp-container-content-3\" style=\"color:#1a4272;font-size:18px\"><strong>The Problem<\/strong> <\/p>\n\n\n\n<div style=\"height:29px\" aria-hidden=\"true\" class=\"wp-block-spacer wp-container-content-4\"><\/div>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-56458c85ab2192956da740107c08d57e wp-container-content-5\" style=\"color:#1a4272;font-size:18px\"><strong>The Solution<\/strong><\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-2f0b90ce796086b1717d801741ec676a wp-container-content-6\" style=\"color:#1a4272;font-size:18px\">After-hours calls disrupted staff personal time, while unanswered calls led to lost leads.<\/p>\n\n\n\n<ul style=\"color:#1a4272;font-size:18px\" class=\"wp-block-list has-text-color has-link-color wp-elements-308474931318f6b265c4bde6377e4cb3 wp-container-content-7\">\n<li>24\/7 call coverage<\/li>\n\n\n\n<li>Live chat support<\/li>\n\n\n\n<li>Custom scripts<\/li>\n<\/ul>\n\n\n\n<div style=\"height:var(--wp--preset--spacing--20)\" aria-hidden=\"true\" class=\"wp-block-spacer wp-container-content-8\"><\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>The After-Hours Law Firm Call Problem<\/strong><\/h2>\n\n\n\n<p>The firm&#8217;s previous system required the entire team to rotate late-night and weekend calls from 5 PM to midnight. This approach frustrated staff and their families, with team members awakened by calls that often didn\u2019t convert into clients.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Kohlmeyer Hagen Law Office : How LEX Reception Cut Missed Calls by 95%\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/my8S36DmaJU?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>Additionally, the firm had summer hours, closing at 4 PM, leading to another gap in call coverage. Many calls went unanswered, with potential clients leaving voicemail messages or hanging up entirely. Missed calls mean missed opportunities, and questions about how many high-value leads are lost to competitors.<\/p>\n\n\n\n<div style=\"height:28px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background\" style=\"background-color:#91b7d2;color:#91b7d2\" \/>\n\n\n\n<div style=\"height:28px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-grid wp-container-core-group-is-layout-2 wp-block-group-is-layout-grid\">\n<h2 class=\"wp-block-heading has-text-color has-link-color wp-elements-ffb266844444f3a8dccc69cdba3d192c wp-container-content-9\" style=\"color:#1a4272;font-size:40px;letter-spacing:0px\">\u201cMy wife would always yell at me when I\u2019d get woken up for a call. Then on Monday, those same callers were too embarrassed to hire us because they knew they\u2019d disrupted our personal time.\u201d<\/h2>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-d467fa2e838180c91d907aeb3f7c36da wp-container-content-10\" style=\"color:#1a4272\">Jason Kohlmeyer, Kohlmeyer Hagen Law Office<\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:28px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background\" style=\"background-color:#91b7d2;color:#91b7d2\" \/>\n\n\n\n<div style=\"height:28px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Legal Call Answering, Made Simple&nbsp;<\/strong><\/h2>\n\n\n\n<p>After meeting the LEX Reception team at an industry event, Kohlmeyer Hagen implemented their reception services. Initially skeptical of outsourcing call management to a third-party service, Jason explained that LEX Reception exceeded expectations and quickly became an essential part of his firm\u2019s infrastructure.<\/p>\n\n\n\n<p><strong>How LEX Reception Helped:<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>After-Hours Call Handling:<\/strong> LEX Reception takes over at 5 PM on weekdays, ensuring every call is answered by a professional receptionist.&nbsp;<\/li>\n\n\n\n<li><strong>Weekend and Holiday Coverage:<\/strong> Weekend callers speak to a receptionist and are assured they\u2019ll receive a call back between 8 AM and 9 AM on Monday, reducing anxiety and ensuring lead retention.&nbsp;<\/li>\n\n\n\n<li><strong>Flexible Support for Peak Times:<\/strong> LEX handles daily calls during all-staff meetings, allowing the team to focus without disruption.&nbsp;<\/li>\n\n\n\n<li><strong>Tailored Scripts:<\/strong> Receptionists use customized call scripts to serve family law and criminal defense clients effectively.&nbsp;<\/li>\n\n\n\n<li><strong>Live Chat Support:<\/strong> LEX also manages website live chat inquiries, expanding the firm&#8217;s ability to engage with potential clients across channels.&nbsp;<\/li>\n<\/ul>\n\n\n\n<div style=\"height:28px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background\" style=\"background-color:#91b7d2;color:#91b7d2\" \/>\n\n\n\n<div style=\"height:28px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-grid wp-container-core-group-is-layout-3 wp-block-group-is-layout-grid\">\n<h2 class=\"wp-block-heading has-text-color has-link-color wp-elements-43f411925d85a88583694ffb640c7e0a wp-container-content-11\" style=\"color:#1a4272;font-size:40px;letter-spacing:0px\">\u201cLEX does a great job because now we don\u2019t have to answer evening calls ourselves. Their customized scripts make it seamless. Clients think they\u2019re speaking to one of our employees!\u201d<\/h2>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-d467fa2e838180c91d907aeb3f7c36da wp-container-content-12\" style=\"color:#1a4272\">Jason Kohlmeyer, Kohlmeyer Hagen Law Office<\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:28px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background\" style=\"background-color:#91b7d2;color:#91b7d2\" \/>\n\n\n\n<div style=\"height:28px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>The Benefits of a 24-Hour Legal Reception&nbsp;&nbsp;<\/strong><\/h2>\n\n\n\n<p>Since partnering with LEX Reception, Kohlmeyer Hagen has seen measurable improvements in operational efficiency and client acquisition.&nbsp;<\/p>\n\n\n\n<p><strong>How LEX Reception Helped:&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>95% Reduction in Hang-Up Calls:<\/strong> Before LEX, the firm experienced two to three hang-ups per evening. Now, nearly all after-hours callers interact with a receptionist, significantly reducing lost leads.&nbsp;<\/li>\n\n\n\n<li><strong>Improved Client Experience:<\/strong> Clients feel heard and know the next steps for their inquiries, contributing to an impressive Net Promoter Score (NPS) of 70%.&nbsp;<\/li>\n\n\n\n<li><strong>Enhanced Team Focus:<\/strong> By eliminating the need for paralegals and attorneys to juggle answering calls during meetings or busy periods, the team can focus on delivering top-tier legal services without distractions.&nbsp;<\/li>\n\n\n\n<li><strong>Scalable Support:<\/strong> LEX offers seamless support during internal staff transitions, ensuring uninterrupted call handling even when reception roles experience turnover.&nbsp;<\/li>\n<\/ul>\n\n\n\n<div style=\"height:28px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background\" style=\"background-color:#91b7d2;color:#91b7d2\" \/>\n\n\n\n<div style=\"height:28px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-grid wp-container-core-group-is-layout-4 wp-block-group-is-layout-grid\">\n<h2 class=\"wp-block-heading has-text-color has-link-color wp-elements-12860852d0bba3e98a1997c63b32d319 wp-container-content-13\" style=\"color:#1a4272;font-size:40px;letter-spacing:0px\">\u201cI used to worry about losing $5,000 per evening due to missed calls. With LEX, potential leads receive immediate attention, and our responsiveness has become a selling point. \u201d<\/h2>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-d467fa2e838180c91d907aeb3f7c36da wp-container-content-14\" style=\"color:#1a4272\">Jason Kohlmeyer, Kohlmeyer Hagen Law Office<\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:28px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background\" style=\"background-color:#91b7d2;color:#91b7d2\" \/>\n\n\n\n<div style=\"height:28px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Conclusion&nbsp;<\/strong><\/h2>\n\n\n\n<p>By integrating LEX Reception into its daily operations, Kohlmeyer Hagen Law Office has transformed its client communication process, becoming more responsive and capturing more opportunities. The firm no longer struggles with missed calls or overwhelmed staff and can focus on what it does best: delivering exceptional legal services.&nbsp;<\/p>\n\n\n\n<p>LEX Reception proved invaluable in reducing operational friction and driving client satisfaction and loyalty. <\/p>\n\n\n\n<div style=\"height:28px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background\" style=\"background-color:#91b7d2;color:#91b7d2\" \/>\n\n\n\n<div style=\"height:28px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-grid wp-container-core-group-is-layout-5 wp-block-group-is-layout-grid\">\n<h2 class=\"wp-block-heading has-text-color has-link-color wp-elements-90fef96a0b2c47ff57adec7c887fb090 wp-container-content-15\" style=\"color:#1a4272;font-size:40px;letter-spacing:0px\">\u201cLEX Reception is super easy to implement and even easier to keep going. I\u2019d recommend them without hesitation!\u201d&nbsp;<\/h2>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-d467fa2e838180c91d907aeb3f7c36da wp-container-content-16\" style=\"color:#1a4272\">Jason Kohlmeyer, Kohlmeyer Hagen Law Office<\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:28px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background\" style=\"background-color:#91b7d2;color:#91b7d2\" \/>\n\n\n\n<div style=\"height:28px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>To learn more about how LEX Reception can improve your firm&#8217;s operations and client satisfaction, book a demo today.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.lexreception.com\/register\"><img decoding=\"async\" src=\"https:\/\/storage.googleapis.com\/lexreceptionblog\/1\/2025\/05\/Banner-KH-1024x215.png\" alt=\"Contact LEX Reception\" class=\"wp-image-4768\" \/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Kohlmeyer Hagen Law Office, a family and criminal law firm in southern Minnesota, faced significant challenges in managing after-hours calls, which resulted in missed leads and dissatisfied clients. By partnering&#8230;<\/p>\n","protected":false},"author":27,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[136],"tags":[],"class_list":["post-4753","post","type-post","status-publish","format-standard","hentry","category-case-studies"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Kohlmeyer Hagen Cuts Missed Leads By 95% With LEX<\/title>\n<meta name=\"description\" content=\"Discover how Kohlmeyer Hagen reduced missed leads by 95% using LEX Reception\u2019s 24\/7 live call answering service and improved client response time.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.lexreception.com\/blog\/case-studies\/kohlmeyer-hagen\/\" \/>\n<meta property=\"og:locale\" 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