{"id":4916,"date":"2025-09-02T08:52:02","date_gmt":"2025-09-02T08:52:02","guid":{"rendered":"https:\/\/www.lexreception.com\/blog\/?p=4916"},"modified":"2025-09-22T10:53:06","modified_gmt":"2025-09-22T10:53:06","slug":"save-money-and-improve-client-experience-with-verified-contacts","status":"publish","type":"post","link":"https:\/\/www.lexreception.com\/blog\/help-center\/save-money-and-improve-client-experience-with-verified-contacts\/","title":{"rendered":"Save Time (and Money) and Improve Client Experience with Verified Contacts"},"content":{"rendered":"\n<p>Verified Contacts is included in all LEX Reception plans as standard, working behind the scenes to save you time and money on every call. This feature reduces call duration by eliminating repetitive questions, meaning you pay less while your clients receive faster, more personalized service.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How Verified Contacts Saves Reduces Your Bill<\/strong><\/h2>\n\n\n\n<p>Every second counts when you&#8217;re billed by the minute for reception services. Verified Contacts streamlines your calls by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Reducing call duration<\/strong> &#8211; No more time wasted collecting the same information repeatedly<\/li>\n\n\n\n<li><strong>Enabling faster call handling<\/strong> &#8211; Your receptionists address callers by name and have their details ready<\/li>\n\n\n\n<li><strong>Maximizing efficiency<\/strong> &#8211; More calls handled in less time means better value for your investment<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Understanding Verified Contacts<\/strong><\/h2>\n\n\n\n<p>Verified Contacts automatically identifies return callers based on their call history, creating a seamless experience that benefits both your firm and your clients. When contacts are verified, your receptionists can deliver VIP-level service without the premium price tag.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Key benefits include:<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Automatic identification of returning callers<\/li>\n\n\n\n<li>Personalized interactions that build trust<\/li>\n\n\n\n<li>Streamlined call handling that saves time and money<\/li>\n\n\n\n<li>Professional service that enhances your firm&#8217;s reputation<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How To Verify Contacts in Your Account<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Automatic Verification (Happens Without Any Action from You)<\/strong><\/h3>\n\n\n\n<p>After three consistent interactions where a caller provides matching name and phone number to our receptionists, the system automatically verifies the contact. No effort required &#8211; just savings delivered.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Import Your Client List in Bulk<\/strong><\/h3>\n\n\n\n<p>Upload your existing client database to instantly verify multiple contacts:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Navigate to Contacts in your app<\/li>\n\n\n\n<li>Click the + icon and select Import Contacts<\/li>\n\n\n\n<li>Upload your CSV file<\/li>\n\n\n\n<li>Watch as your clients receive instant recognition on future calls<\/li>\n<\/ul>\n\n\n\n<p><strong>Pro tip:<\/strong> Export your existing LEX contacts by clicking Options &gt; Export Customers to maintain your records.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Desktop\/Web App Verification<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Find the caller in your Inbox<\/li>\n\n\n\n<li>Click the white checkmark next to their name<\/li>\n\n\n\n<li>The checkmark turns blue, confirming verification<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Mobile App Verification<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Open Inbox or Contacts in your mobile app<\/li>\n\n\n\n<li>Tap the checkmark icon next to the caller&#8217;s name<\/li>\n\n\n\n<li>Instant verification for on-the-go management<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Email Message Verification<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>In your call summary emails, click the checkmark next to the contact name<\/li>\n\n\n\n<li>You&#8217;ll be redirected to the web app where verification is completed<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Why This Matters for Your Practice<\/strong><\/h2>\n\n\n\n<p><strong>Save Money:<\/strong> Verified calls are faster calls. When your receptionist immediately knows who&#8217;s calling, conversations get to the point quickly, reducing billable time.<\/p>\n\n\n\n<p><strong>Improve Efficiency:<\/strong> Your receptionists focus on solving problems instead of collecting basic information, handling more calls effectively.<\/p>\n\n\n\n<p><strong>Enhance Client Experience:<\/strong> Nothing says &#8220;professional law firm&#8221; like being greeted by name. This personal touch builds trust and demonstrates attention to detail.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Managing Verification<\/strong><\/h2>\n\n\n\n<p>Need to remove verification? Simply click the blue checkmark in your Inbox or Contacts section \u2013 it turns white, indicating the contact is no longer verified.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Verified Contacts &#8211; Included as Standard<\/strong><\/h2>\n\n\n\n<p>Verified Contacts isn&#8217;t an add-on or upgrade &#8211; it&#8217;s included in your LEX Reception service, working to maximize your investment from day one. Every verified contact represents time saved and money preserved, allowing you to focus on what matters most: serving your clients and growing your practice.<\/p>\n\n\n\n<p><strong>Ready to see your savings in action?<\/strong> Log into your LEX Reception account and start verifying contacts today. Your bottom line will thank you.<\/p>\n\n\n\n<p><a href=\"https:\/\/apps.apple.com\/in\/app\/lex-reception\/id1382280758\">Download desktop app<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/apps.apple.com\/in\/app\/lex-reception\/id1382280758\">Download mobile app Apple<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.lex.mobile\">Download mobile app Android<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Verified Contacts is included in all LEX Reception plans as standard, working behind the scenes to save you time and money on every call. This feature reduces call duration by&#8230;<\/p>\n","protected":false},"author":27,"featured_media":4917,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[133],"tags":[],"class_list":["post-4916","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-help-center"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Save Time and Money With LEX Reception\u2019s Verified Contacts<\/title>\n<meta name=\"description\" content=\"Discover how Verified Contacts reduces call duration, saves you money, and improves client experience.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.lexreception.com\/blog\/help-center\/save-money-and-improve-client-experience-with-verified-contacts\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Save Time and Money With LEX Reception\u2019s Verified Contacts\" \/>\n<meta property=\"og:description\" content=\"Discover how Verified Contacts reduces call duration, saves you money, and improves client experience.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.lexreception.com\/blog\/help-center\/save-money-and-improve-client-experience-with-verified-contacts\/\" \/>\n<meta property=\"og:site_name\" content=\"LEX Reception\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/LEXReceptionBri\" \/>\n<meta property=\"article:published_time\" content=\"2025-09-02T08:52:02+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-22T10:53:06+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/storage.googleapis.com\/lexreceptionblog\/1\/2025\/09\/Mask-group.png\" \/>\n\t<meta property=\"og:image:width\" content=\"972\" \/>\n\t<meta property=\"og:image:height\" content=\"492\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Brianna Quiroga\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Brianna Quiroga\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.lexreception.com\/blog\/help-center\/save-money-and-improve-client-experience-with-verified-contacts\/\",\"url\":\"https:\/\/www.lexreception.com\/blog\/help-center\/save-money-and-improve-client-experience-with-verified-contacts\/\",\"name\":\"Save Time and Money With LEX Reception\u2019s Verified Contacts\",\"isPartOf\":{\"@id\":\"https:\/\/www.lexreception.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.lexreception.com\/blog\/help-center\/save-money-and-improve-client-experience-with-verified-contacts\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.lexreception.com\/blog\/help-center\/save-money-and-improve-client-experience-with-verified-contacts\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/storage.googleapis.com\/lexreceptionblog\/1\/2025\/09\/Mask-group.png\",\"datePublished\":\"2025-09-02T08:52:02+00:00\",\"dateModified\":\"2025-09-22T10:53:06+00:00\",\"author\":{\"@id\":\"https:\/\/www.lexreception.com\/blog\/#\/schema\/person\/37619622ac5696a3d76e8b28656012c9\"},\"description\":\"Discover how Verified Contacts reduces call duration, saves you money, and improves client experience.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.lexreception.com\/blog\/help-center\/save-money-and-improve-client-experience-with-verified-contacts\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.lexreception.com\/blog\/help-center\/save-money-and-improve-client-experience-with-verified-contacts\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.lexreception.com\/blog\/help-center\/save-money-and-improve-client-experience-with-verified-contacts\/#primaryimage\",\"url\":\"https:\/\/storage.googleapis.com\/lexreceptionblog\/1\/2025\/09\/Mask-group.png\",\"contentUrl\":\"https:\/\/storage.googleapis.com\/lexreceptionblog\/1\/2025\/09\/Mask-group.png\",\"width\":972,\"height\":492,\"caption\":\"Verified contact feature of LEX\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.lexreception.com\/blog\/help-center\/save-money-and-improve-client-experience-with-verified-contacts\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.lexreception.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Save Time (and Money) and Improve Client Experience with Verified Contacts\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.lexreception.com\/blog\/#website\",\"url\":\"https:\/\/www.lexreception.com\/blog\/\",\"name\":\"LEX Reception\",\"description\":\"Live Virtual Receptionist and 24\/7 Answering Service\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.lexreception.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.lexreception.com\/blog\/#\/schema\/person\/37619622ac5696a3d76e8b28656012c9\",\"name\":\"Brianna Quiroga\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.lexreception.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/146c9d493ab0d5deb63dd042d6aae4cf?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/146c9d493ab0d5deb63dd042d6aae4cf?s=96&d=mm&r=g\",\"caption\":\"Brianna Quiroga\"},\"description\":\"Bri is a Sales Executive with LEX Reception with more than 12 years of experience in legal answering.\",\"sameAs\":[\"https:\/\/www.facebook.com\/LEXReceptionBri\",\"https:\/\/www.linkedin.com\/in\/brianna-quiroga-9b12b8176\/\"],\"url\":\"https:\/\/www.lexreception.com\/blog\/author\/brianna\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Save Time and Money With LEX Reception\u2019s Verified Contacts","description":"Discover how Verified Contacts reduces call duration, saves you money, and improves client experience.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.lexreception.com\/blog\/help-center\/save-money-and-improve-client-experience-with-verified-contacts\/","og_locale":"en_US","og_type":"article","og_title":"Save Time and Money With LEX Reception\u2019s Verified Contacts","og_description":"Discover how Verified Contacts reduces call duration, saves you money, and improves client experience.","og_url":"https:\/\/www.lexreception.com\/blog\/help-center\/save-money-and-improve-client-experience-with-verified-contacts\/","og_site_name":"LEX Reception","article_author":"https:\/\/www.facebook.com\/LEXReceptionBri","article_published_time":"2025-09-02T08:52:02+00:00","article_modified_time":"2025-09-22T10:53:06+00:00","og_image":[{"width":972,"height":492,"url":"https:\/\/storage.googleapis.com\/lexreceptionblog\/1\/2025\/09\/Mask-group.png","type":"image\/png"}],"author":"Brianna Quiroga","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Brianna Quiroga","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.lexreception.com\/blog\/help-center\/save-money-and-improve-client-experience-with-verified-contacts\/","url":"https:\/\/www.lexreception.com\/blog\/help-center\/save-money-and-improve-client-experience-with-verified-contacts\/","name":"Save Time and Money With LEX Reception\u2019s Verified Contacts","isPartOf":{"@id":"https:\/\/www.lexreception.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.lexreception.com\/blog\/help-center\/save-money-and-improve-client-experience-with-verified-contacts\/#primaryimage"},"image":{"@id":"https:\/\/www.lexreception.com\/blog\/help-center\/save-money-and-improve-client-experience-with-verified-contacts\/#primaryimage"},"thumbnailUrl":"https:\/\/storage.googleapis.com\/lexreceptionblog\/1\/2025\/09\/Mask-group.png","datePublished":"2025-09-02T08:52:02+00:00","dateModified":"2025-09-22T10:53:06+00:00","author":{"@id":"https:\/\/www.lexreception.com\/blog\/#\/schema\/person\/37619622ac5696a3d76e8b28656012c9"},"description":"Discover how Verified Contacts reduces call duration, saves you money, and improves client experience.","breadcrumb":{"@id":"https:\/\/www.lexreception.com\/blog\/help-center\/save-money-and-improve-client-experience-with-verified-contacts\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.lexreception.com\/blog\/help-center\/save-money-and-improve-client-experience-with-verified-contacts\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.lexreception.com\/blog\/help-center\/save-money-and-improve-client-experience-with-verified-contacts\/#primaryimage","url":"https:\/\/storage.googleapis.com\/lexreceptionblog\/1\/2025\/09\/Mask-group.png","contentUrl":"https:\/\/storage.googleapis.com\/lexreceptionblog\/1\/2025\/09\/Mask-group.png","width":972,"height":492,"caption":"Verified contact feature of LEX"},{"@type":"BreadcrumbList","@id":"https:\/\/www.lexreception.com\/blog\/help-center\/save-money-and-improve-client-experience-with-verified-contacts\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.lexreception.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Save Time (and Money) and Improve Client Experience with Verified Contacts"}]},{"@type":"WebSite","@id":"https:\/\/www.lexreception.com\/blog\/#website","url":"https:\/\/www.lexreception.com\/blog\/","name":"LEX Reception","description":"Live Virtual Receptionist and 24\/7 Answering Service","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.lexreception.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.lexreception.com\/blog\/#\/schema\/person\/37619622ac5696a3d76e8b28656012c9","name":"Brianna Quiroga","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.lexreception.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/146c9d493ab0d5deb63dd042d6aae4cf?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/146c9d493ab0d5deb63dd042d6aae4cf?s=96&d=mm&r=g","caption":"Brianna Quiroga"},"description":"Bri is a Sales Executive with LEX Reception with more than 12 years of experience in legal answering.","sameAs":["https:\/\/www.facebook.com\/LEXReceptionBri","https:\/\/www.linkedin.com\/in\/brianna-quiroga-9b12b8176\/"],"url":"https:\/\/www.lexreception.com\/blog\/author\/brianna\/"}]}},"_links":{"self":[{"href":"https:\/\/www.lexreception.com\/blog\/wp-json\/wp\/v2\/posts\/4916"}],"collection":[{"href":"https:\/\/www.lexreception.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.lexreception.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.lexreception.com\/blog\/wp-json\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lexreception.com\/blog\/wp-json\/wp\/v2\/comments?post=4916"}],"version-history":[{"count":4,"href":"https:\/\/www.lexreception.com\/blog\/wp-json\/wp\/v2\/posts\/4916\/revisions"}],"predecessor-version":[{"id":4924,"href":"https:\/\/www.lexreception.com\/blog\/wp-json\/wp\/v2\/posts\/4916\/revisions\/4924"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.lexreception.com\/blog\/wp-json\/wp\/v2\/media\/4917"}],"wp:attachment":[{"href":"https:\/\/www.lexreception.com\/blog\/wp-json\/wp\/v2\/media?parent=4916"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.lexreception.com\/blog\/wp-json\/wp\/v2\/categories?post=4916"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.lexreception.com\/blog\/wp-json\/wp\/v2\/tags?post=4916"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}