{"id":5075,"date":"2025-12-15T10:20:23","date_gmt":"2025-12-15T10:20:23","guid":{"rendered":"https:\/\/www.lexreception.com\/blog\/?p=5075"},"modified":"2025-12-15T10:20:25","modified_gmt":"2025-12-15T10:20:25","slug":"how-lex-reception-helps-hicks-law-deliver-exceptional-client-service","status":"publish","type":"post","link":"https:\/\/www.lexreception.com\/blog\/case-studies\/how-lex-reception-helps-hicks-law-deliver-exceptional-client-service\/","title":{"rendered":"How LEX Reception Helps Hicks Law Deliver Exceptional Client Service"},"content":{"rendered":"\n

Hicks Law is a Maui-based solo criminal defense firm that also handles TRO (Temporary Restraining Order) cases across the state of Hawaii. Founded in October 2023, the firm is dedicated to providing excellent client communication and support during some of the most stressful times in their clients’ lives. LEX Reception caught up with Founding Attorney, Joanne Hicks, to talk about her experience with LEX Reception.<\/p>\n\n\n\n

\"\"<\/a><\/figure>\n\n\n\n

The Importance of Communication in Criminal Defense<\/strong><\/h2>\n\n\n\n

For Hicks Law, client communication is the cornerstone of their practice. <\/p>\n\n\n\n

<\/div>\n\n\n\n
\n\n\n\n
<\/div>\n\n\n\n
\n

\u201cExcellent client communication leads to much happier clients, better case outcomes, and overall satisfaction.\u201d<\/h2>\n\n\n\n

Joanne S.C. Hicks, Hicks Law Office<\/p>\n<\/div><\/div>\n\n\n\n

<\/div>\n\n\n\n
\n\n\n\n
<\/div>\n\n\n\n

A typical day for the firm involves court appearances in the morning and a steady stream of phone calls throughout the day. In criminal law, calls often come at odd hours, especially for urgent cases like DUIs. Setting boundaries, such as not answering calls after 5 PM, has been essential for maintaining work-life balance.<\/p>\n\n\n\n

This is where LEX Reception has been a game-changer. With 24\/7 answering services, LEX Reception ensures that every call is answered promptly, even on weekends.<\/p>\n\n\n\n

“Often, I\u2019m the first attorney a client speaks to, and the sooner I can connect with them, the better. It provides them with relief and reassurance, which is crucial in criminal law.”<\/p>\n\n\n\n

The Challenges Before LEX Reception<\/strong><\/h2>\n\n\n\n

Starting a solo practice came with its own set of challenges. After a decade as a government attorney and prosecutor, Joanne had no prior business experience. From choosing a phone system to designing a website, the setup process was overwhelming.<\/p>\n\n\n\n

Initially, the firm tried another answering service, but the experience was far from ideal. Hidden costs, clunky onboarding, and glitchy apps made it clear that a better solution was needed.<\/p>\n\n\n\n

“I wasn\u2019t happy with the service. It ended up costing me a lot of money, and the interfaces were frustrating to use.”<\/p>\n\n\n\n

The turning point came at a defense attorney conference, where a speaker showcased LEX Reception\u2019s app. Impressed by its seamless integration with tools like Google Calendar and Setmore, Hicks Law decided to make the switch.<\/p>\n\n\n\n

The LEX Reception Difference<\/strong><\/h2>\n\n\n\n

Since partnering with LEX Reception, Hicks Law has experienced smoother operations and greater peace of mind.<\/p>\n\n\n\n

“Every time I have a question or want to tweak my call script, I get an instantaneous response. The handoffs are seamless, and the rules I set in my scripts are always followed.”<\/p>\n\n\n\n

One of the most valuable features for Hicks Law is LEX Reception\u2019s ability to answer calls immediately and schedule appointments on the spot. New clients can book a free 15-minute consultation, while existing clients can schedule follow-ups without the hassle of back-and-forth communication.<\/p>\n\n\n\n

“Clients often tell me, \u2018You\u2019re the first attorney who actually picked up the phone.\u2019 <\/p>\n\n\n\n

That first impression is huge, especially in criminal law, where clients are scared and overwhelmed. LEX Reception helps me make that connection quickly and effectively.”<\/p>\n\n\n\n

Why Hicks Law Recommends LEX Reception<\/strong><\/h2>\n\n\n\n

For solo practitioners and small law firms, LEX Reception offers more than just an answering service – it\u2019s a trusted partner.<\/p>\n\n\n\n

“Excellent customer service is what sets LEX Reception apart. They\u2019re my clients\u2019 first interaction, and that impression matters a lot. I trust them to represent my firm professionally and reliably.”<\/p>\n\n\n\n

The time saved by outsourcing call handling has allowed Joanne to focus on what truly matters: preparing for cases, serving clients, and enjoying a better work-life balance.<\/p>\n\n\n\n

“I don\u2019t have to worry about missed calls or scheduling. I can focus on the quality of my work and even have time to enjoy life.”<\/p>\n\n\n\n

Final Thoughts<\/strong><\/h2>\n\n\n\n

If you\u2019re a solo practitioner or small law firm looking to streamline your operations and improve client communication, Hicks Law highly recommends LEX Reception. <\/p>\n\n\n\n

<\/div>\n\n\n\n
\n\n\n\n
<\/div>\n\n\n\n
\n

“They\u2019ve made my life so much easier. I don\u2019t ever intend to go anywhere else.”<\/h2>\n\n\n\n

Joanne S.C. Hicks, Hicks Law Office<\/p>\n<\/div><\/div>\n\n\n\n

<\/div>\n\n\n\n
\n\n\n\n
<\/div>\n\n\n\n
\"\"<\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"

Hicks Law is a Maui-based solo criminal defense firm that also handles TRO (Temporary Restraining Order) cases across the state of Hawaii. Founded in October 2023, the firm is dedicated…<\/p>\n","protected":false},"author":49,"featured_media":5076,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[136],"tags":[],"class_list":["post-5075","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies"],"yoast_head":"\nHow LEX Helps Hicks Law Deliver Exceptional Client Service<\/title>\n<meta name=\"description\" content=\"Hicks Law improves client communication and reduces missed calls with LEX Reception\u2019s 24\/7 answering and seamless scheduling support.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.lexreception.com\/blog\/case-studies\/how-lex-reception-helps-hicks-law-deliver-exceptional-client-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How LEX Helps Hicks Law Deliver Exceptional Client Service\" \/>\n<meta property=\"og:description\" content=\"Hicks Law improves client communication and reduces missed calls with LEX Reception\u2019s 24\/7 answering and seamless scheduling support.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.lexreception.com\/blog\/case-studies\/how-lex-reception-helps-hicks-law-deliver-exceptional-client-service\/\" \/>\n<meta property=\"og:site_name\" content=\"LEX Reception\" \/>\n<meta property=\"article:published_time\" content=\"2025-12-15T10:20:23+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-15T10:20:25+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/storage.googleapis.com\/lexreceptionblog\/1\/2025\/11\/Cover-Img-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2240\" \/>\n\t<meta property=\"og:image:height\" content=\"880\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Skylar Worthington\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Skylar Worthington\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.lexreception.com\/blog\/case-studies\/how-lex-reception-helps-hicks-law-deliver-exceptional-client-service\/\",\"url\":\"https:\/\/www.lexreception.com\/blog\/case-studies\/how-lex-reception-helps-hicks-law-deliver-exceptional-client-service\/\",\"name\":\"How LEX Helps Hicks Law Deliver Exceptional Client Service\",\"isPartOf\":{\"@id\":\"https:\/\/www.lexreception.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.lexreception.com\/blog\/case-studies\/how-lex-reception-helps-hicks-law-deliver-exceptional-client-service\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.lexreception.com\/blog\/case-studies\/how-lex-reception-helps-hicks-law-deliver-exceptional-client-service\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/storage.googleapis.com\/lexreceptionblog\/1\/2025\/11\/Cover-Img-1.png\",\"datePublished\":\"2025-12-15T10:20:23+00:00\",\"dateModified\":\"2025-12-15T10:20:25+00:00\",\"author\":{\"@id\":\"https:\/\/www.lexreception.com\/blog\/#\/schema\/person\/e84c443d4a951ca64ea53a1a30c21c19\"},\"description\":\"Hicks Law improves client communication and reduces missed calls with LEX Reception\u2019s 24\/7 answering and seamless scheduling support.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.lexreception.com\/blog\/case-studies\/how-lex-reception-helps-hicks-law-deliver-exceptional-client-service\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.lexreception.com\/blog\/case-studies\/how-lex-reception-helps-hicks-law-deliver-exceptional-client-service\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.lexreception.com\/blog\/case-studies\/how-lex-reception-helps-hicks-law-deliver-exceptional-client-service\/#primaryimage\",\"url\":\"https:\/\/storage.googleapis.com\/lexreceptionblog\/1\/2025\/11\/Cover-Img-1.png\",\"contentUrl\":\"https:\/\/storage.googleapis.com\/lexreceptionblog\/1\/2025\/11\/Cover-Img-1.png\",\"width\":2240,\"height\":880,\"caption\":\"Hicks Law Case Study\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.lexreception.com\/blog\/case-studies\/how-lex-reception-helps-hicks-law-deliver-exceptional-client-service\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.lexreception.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How LEX Reception Helps Hicks Law Deliver Exceptional Client Service\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.lexreception.com\/blog\/#website\",\"url\":\"https:\/\/www.lexreception.com\/blog\/\",\"name\":\"LEX Reception\",\"description\":\"Live Virtual Receptionist and 24\/7 Answering Service\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.lexreception.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.lexreception.com\/blog\/#\/schema\/person\/e84c443d4a951ca64ea53a1a30c21c19\",\"name\":\"Skylar Worthington\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.lexreception.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/bb548df9cdff616cb2a34a3d07f24342?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/bb548df9cdff616cb2a34a3d07f24342?s=96&d=mm&r=g\",\"caption\":\"Skylar Worthington\"},\"description\":\"Skylar Worthing joined LEX Reception thinking it would be a short-term role, but quickly discovered a workplace filled with purpose, growth, and supportive leadership. What began with answering client calls for LEX Reception soon evolved into a path of ongoing development and leadership. Now as an Operations Director, Skylar is passionate about creating space for others to grow, building strong teams, and ensuring every client experience reflects LEX\u2019s commitment to providing exceptional service. Outside of work, she loves spending time with her two dogs and finding joy in the little things.\",\"url\":\"https:\/\/www.lexreception.com\/blog\/author\/skylar-worthington\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How LEX Helps Hicks Law Deliver Exceptional Client Service","description":"Hicks Law improves client communication and reduces missed calls with LEX Reception\u2019s 24\/7 answering and seamless scheduling support.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.lexreception.com\/blog\/case-studies\/how-lex-reception-helps-hicks-law-deliver-exceptional-client-service\/","og_locale":"en_US","og_type":"article","og_title":"How LEX Helps Hicks Law Deliver Exceptional Client Service","og_description":"Hicks Law improves client communication and reduces missed calls with LEX Reception\u2019s 24\/7 answering and seamless scheduling support.","og_url":"https:\/\/www.lexreception.com\/blog\/case-studies\/how-lex-reception-helps-hicks-law-deliver-exceptional-client-service\/","og_site_name":"LEX Reception","article_published_time":"2025-12-15T10:20:23+00:00","article_modified_time":"2025-12-15T10:20:25+00:00","og_image":[{"width":2240,"height":880,"url":"https:\/\/storage.googleapis.com\/lexreceptionblog\/1\/2025\/11\/Cover-Img-1.png","type":"image\/png"}],"author":"Skylar Worthington","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Skylar Worthington","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.lexreception.com\/blog\/case-studies\/how-lex-reception-helps-hicks-law-deliver-exceptional-client-service\/","url":"https:\/\/www.lexreception.com\/blog\/case-studies\/how-lex-reception-helps-hicks-law-deliver-exceptional-client-service\/","name":"How LEX Helps Hicks Law Deliver Exceptional Client Service","isPartOf":{"@id":"https:\/\/www.lexreception.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.lexreception.com\/blog\/case-studies\/how-lex-reception-helps-hicks-law-deliver-exceptional-client-service\/#primaryimage"},"image":{"@id":"https:\/\/www.lexreception.com\/blog\/case-studies\/how-lex-reception-helps-hicks-law-deliver-exceptional-client-service\/#primaryimage"},"thumbnailUrl":"https:\/\/storage.googleapis.com\/lexreceptionblog\/1\/2025\/11\/Cover-Img-1.png","datePublished":"2025-12-15T10:20:23+00:00","dateModified":"2025-12-15T10:20:25+00:00","author":{"@id":"https:\/\/www.lexreception.com\/blog\/#\/schema\/person\/e84c443d4a951ca64ea53a1a30c21c19"},"description":"Hicks Law improves client communication and reduces missed calls with LEX Reception\u2019s 24\/7 answering and seamless scheduling support.","breadcrumb":{"@id":"https:\/\/www.lexreception.com\/blog\/case-studies\/how-lex-reception-helps-hicks-law-deliver-exceptional-client-service\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.lexreception.com\/blog\/case-studies\/how-lex-reception-helps-hicks-law-deliver-exceptional-client-service\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.lexreception.com\/blog\/case-studies\/how-lex-reception-helps-hicks-law-deliver-exceptional-client-service\/#primaryimage","url":"https:\/\/storage.googleapis.com\/lexreceptionblog\/1\/2025\/11\/Cover-Img-1.png","contentUrl":"https:\/\/storage.googleapis.com\/lexreceptionblog\/1\/2025\/11\/Cover-Img-1.png","width":2240,"height":880,"caption":"Hicks Law Case Study"},{"@type":"BreadcrumbList","@id":"https:\/\/www.lexreception.com\/blog\/case-studies\/how-lex-reception-helps-hicks-law-deliver-exceptional-client-service\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.lexreception.com\/blog\/"},{"@type":"ListItem","position":2,"name":"How LEX Reception Helps Hicks Law Deliver Exceptional Client Service"}]},{"@type":"WebSite","@id":"https:\/\/www.lexreception.com\/blog\/#website","url":"https:\/\/www.lexreception.com\/blog\/","name":"LEX Reception","description":"Live Virtual Receptionist and 24\/7 Answering Service","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.lexreception.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.lexreception.com\/blog\/#\/schema\/person\/e84c443d4a951ca64ea53a1a30c21c19","name":"Skylar Worthington","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.lexreception.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/bb548df9cdff616cb2a34a3d07f24342?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/bb548df9cdff616cb2a34a3d07f24342?s=96&d=mm&r=g","caption":"Skylar Worthington"},"description":"Skylar Worthing joined LEX Reception thinking it would be a short-term role, but quickly discovered a workplace filled with purpose, growth, and supportive leadership. What began with answering client calls for LEX Reception soon evolved into a path of ongoing development and leadership. Now as an Operations Director, Skylar is passionate about creating space for others to grow, building strong teams, and ensuring every client experience reflects LEX\u2019s commitment to providing exceptional service. Outside of work, she loves spending time with her two dogs and finding joy in the little things.","url":"https:\/\/www.lexreception.com\/blog\/author\/skylar-worthington\/"}]}},"_links":{"self":[{"href":"https:\/\/www.lexreception.com\/blog\/wp-json\/wp\/v2\/posts\/5075"}],"collection":[{"href":"https:\/\/www.lexreception.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.lexreception.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.lexreception.com\/blog\/wp-json\/wp\/v2\/users\/49"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lexreception.com\/blog\/wp-json\/wp\/v2\/comments?post=5075"}],"version-history":[{"count":2,"href":"https:\/\/www.lexreception.com\/blog\/wp-json\/wp\/v2\/posts\/5075\/revisions"}],"predecessor-version":[{"id":5086,"href":"https:\/\/www.lexreception.com\/blog\/wp-json\/wp\/v2\/posts\/5075\/revisions\/5086"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.lexreception.com\/blog\/wp-json\/wp\/v2\/media\/5076"}],"wp:attachment":[{"href":"https:\/\/www.lexreception.com\/blog\/wp-json\/wp\/v2\/media?parent=5075"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.lexreception.com\/blog\/wp-json\/wp\/v2\/categories?post=5075"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.lexreception.com\/blog\/wp-json\/wp\/v2\/tags?post=5075"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}