LEX Reception and CloudLex

Information from every call your LEX receptionist handles is sent to your CloudLex account, including the caller's name, contact details, and legal intake notes. Our receptionists ask questions to gather the information you need, and you can tailor your script any time. 

Immediately. Calls are logged in CloudLex automatically as soon as your LEX receptionist submits the message, usually within seconds of the call ending. 

Setting up the LEX Reception and CloudLex integration takes around 30 minutes. Our client services team handles the process with you from start to finish. There is nothing technical for you to manage. 

Yes. You will need an active CloudLex account to connect to your LEX Reception service. When you are ready to integrate, have your admin account details ready, and our team will take care of the rest.

Yes. We can work with you to align your CloudLex intake forms with your LEX Reception scripts. The information your receptionists collect will match the fields in your CloudLex account. 

Yes. When the LEX Reception and CloudLex integration is set up, chat leads captured by LEX receptionists flow into your CloudLex account. A lead who reaches you via chat is treated the same way as a phone lead in your system, with no manual data entry required.

No. Integrating your legal tech stack with LEX Reception is free. All integrations are included in your monthly plan, along with signature LEX tools.

Yes. LEX's integration capabilities extend beyond CloudLex, covering payments, accounting, marketing, CRM, and case management. If you can't find what you're looking for, you can request an integration from our team.

Contact our support team, and we will look into it straight away. Most issues are simple configuration questions that we can resolve quickly. We will let you know whether the fix is on the LEX side, the CloudLex side, or both.

If you need more help, our support team is here for you.