LEX Reception has greatly increased the quality of our client service and has helped bring in 1 to 2 new clients a month, all for a small monthly investment.
Voicemail is obsolete. 24/7 live, personable reception is the way to guarantee you never miss the next big case.
I switched my call service to LEX Reception and I have been very happy with them. They are professional and actually pick up the phone- it does not go to a machine!
LEX Reception's efforts worked well. The virtual receptionist they provided is efficient and offers quality service to clients. Adaptable, professional, and communicative, their team is always professional and courteous.
LEX Reception has delivered high-quality and cost-effective services that have provided greater flexibility in the client's schedule. The team has accommodated changes and remain a valuable partner.
As a small, but growing, business I started to get more inquiry calls than I could handle. This created the dilemma to either hire a receptionist or use an answering service. I looked at my options and many companies and finally landed on LEX Reception.
I am so happy we found LEX Reception! They have been so kind, patient and informative. After dealing with Ruby and their outrageous prices and lack of customer service LEX Reception has been a breath of fresh air.
I have been using this service for about one month now and I am completely satisfied with the ease of use, setup and level of service. I would not hesitate to recommend.
Customers have reported positive interactions with LEX Reception's services, saying they're friendly and professional.
The client reports being pleased with LEX Reception's workflow and their quick resolution of issues that arise. They provide attentive customer service.
LEX Reception does a great job of handling phone calls. Their voice is professional, their demeanor is pleasant, and they handle the call competently and with grace. A great company.
Every case covered.
Improve lead response time, automate feedback-tracking, eliminate data-entry and streamline your workflow. Our CRM integrations empower you to do more.
American Association for Justice 2020 Winter Convention
8th Feb 2020
Richard James Conference
5th Feb 2020
FAQs.
What is an answering service?
An answering service is a team of live, expert receptionists who answer calls on behalf of a business or solo practitioner. The LEX Reception team specializes in legal intake and lead qualification, helping law firms to manage incoming calls and inquiries 24/7.
At LEX, we never use AI to answer calls. Every one of your calls is answered by a live receptionist at LEX Reception. Most people call law firms at a time of crisis, and a friendly voice on the line makes a great first impression.
How can LEX Reception help me grow my business?
We work with hundreds of solos and small firms, supporting our clients as they grow their practices. We know the best way to help you grow is to understand your goals. Your Account Lead will work with you to create an effective strategy.
With out-of-hours cover and support during busy periods, we make sure you never miss a lead, allowing your team to focus on winning cases.
What services do you offer, beyond answering phones?
We pride ourselves on being much more than an answering service. Our virtual receptionists also handle legal intake, appointment scheduling, live call transfer, and outbound calls - anything our clients need to give them time to practice.
We can integrate with your CRM, so new contacts are automatically added to your system. And we have a mobile app, so you can keep an eye on your calls when you're away from your desk.
Many of my clients are Spanish-speaking. Do you offer bilingual answering services?
Yes, we have fully bilingual teams here at LEX Reception who can confidently handle legal intake in Spanish and English.
When you sign up with LEX, let us know if you require bilingual answering services. We will assign your calls to one of our bilingual receptionist teams to ensure that all of your leads are understood.