expert legal answering

FAQs.

• What is an answering service?

  An answering service is a team of live, expert receptionists who answer calls on behalf of a business or solo practitioner. The LEX Reception team specializes in legal intake and lead qualification, helping law firms to manage incoming calls and inquiries 24/7.

  At LEX, we never use AI to answer calls. Every one of your calls is answered by a live receptionist at LEX Reception. Most people call law firms at a time of crisis, and a friendly voice on the line makes a great first impression.

• How can LEX Reception help me grow my business?

  We work with hundreds of solos and small firms, supporting our clients as they grow their practices. We know the best way to help you grow is to understand your goals. Your Account Lead will work with you to create an effective strategy.

  With out-of-hours cover and support during busy periods, we make sure you never miss a lead, allowing your team to focus on winning cases.

• What services do you offer, beyond answering phones?

  We pride ourselves on being much more than an answering service. Our virtual receptionists also handle legal intake, appointment scheduling, live call transfer, and outbound calls - anything our clients need to give them time to practice.

  We can integrate with your CRM, so new contacts are automatically added to your system. And we have a mobile app, so you can keep an eye on your calls when you're away from your desk.

• Many of my clients are Spanish-speaking. Do you offer bilingual answering services?

  Yes, we have fully bilingual teams here at LEX Reception who can confidently handle legal intake in Spanish and English.

  When you sign up with LEX, let us know if you require bilingual answering services. We will assign your calls to one of our bilingual receptionist teams to ensure that all of your leads are understood.