Client, Culture, Ideas

LEX Reception Blog

Effective call flows: a detailed guide to custom scripting.

You’re looking at hiring an answering service for the first time and you’re wondering, how can I control what they say? The answer is a call script – questions and responses for your virtual receptionists to follow when they speak… Continue Reading →

Donating to Gorilla Doctors’ conservation work

At LEX Reception, our mission is to hear more. For the month of May, we have chosen to donate to Gorilla Doctors, a non-profit veterinary project which monitors the health of mountain and eastern lowland gorillas.

Features: Payment taking for law firms

An attorney’s time is too valuable to chase clients for payment. LEX Reception can offer secure payment options 24/7 at convenient times for your clients.

“Se Habla Espanol”: Quick-Start Guide to Bilingual Marketing Funnels

Bilingual marketing can open up your services to a huge new audience, build a pipeline, and reach revenue goals. Check out our quick tips to get started.

Supporting shark research and protection

We have a commitment to each other and to the planet. For April, we have chosen to donate to the Shark Research Institute, a non-profit using scientific data to educate and change attitudes to the shark.

LEX features: Appointment setting

When looking for an attorney, people often contact several firms before making a decision. By setting a call or meeting with an attorney on the first call, you can stop them from shopping around.

LEX Reception Recognized as Leading BPO Company on Clutch

We pride ourselves on helping our clients save time and deliver stand-out customer service 24/7. That’s why we are so excited to have been recognized as one of the leading BPO companies by Clutch.

How to Sign and Support Bilingual Clients for Your Practice (2021 Guide)

The majority of time someone contacts a law firm, they are likely going through a personal crisis. Most people only need legal representation when they are in a difficult position, making for many stressed and impatient callers.  Consider how intimidating… Continue Reading →

Giving for Polar Bear research and education

LEX Reception is on a mission to hear more. Listening to species in need led us to the Canadian Polar Bear Habitat, a non-profit committed to polar bear research and education.

Giving back: Protecting elephant habitats

In February 2021, we upheld our commitment to hear more of those in need by supporting the World Wide Fund for Nature’s work with elephants across the globe.

Meet a LEX Expert: Alicia

We’re very excited to introduce Alicia, a CX Associate and Dedicated Representative. As a Dedicated Representative, Alicia’s job is a little different, and she was eager to talk about why having a dedicated relationship is so rewarding.

How to create a memorable client experience

The secret to crafting a positive and memorable client experience is simple. It’s communication. Here are our six tips to help you deliver an impressive client experience from start to finish.

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