The majority of time someone contacts a law firm, they are likely going through a personal crisis. Most people only need legal representation when they are in a difficult position, making for many stressed and impatient callers.  Consider how intimidating… Continue Reading →

The secret to crafting a positive and memorable client experience is simple. It’s communication. Here are our six tips to help you deliver an impressive client experience from start to finish.

Growth will be a key aim for many firms going into 2021. Have you updated your law firm KPIs to reflect this?

A phone answering service for lawyers can be a huge time-save. How can you tell which phone answering service works best for your firm? Check out our list of the key features to consider.

Legal intake isn’t easy. Our receptionists are legal intake professionals. Here are our best tips for legal intake to help you capture and impress every new lead.

Covid-19 has forced legal practices to reassess how they work. So, can lawyers work from home? The answer is a resounding yes – but they need specific support to succeed.