Legal intake service

A legal intake service like LEX Reception handles the first conversation between your firm and a prospective client. Instead of just taking a message, a LEX receptionist asks your intake questions, gathers the caller's contact and case details, and checks whether the matter fits your firm. You get a complete, organized summary so you can quickly decide whether to take the case.

People want to speak to people, especially when it comes to legal matters. Someone who has just been in an accident, been arrested, or started a divorce wants to talk to a person. A caring human voice helps callers feel comfortable. That human connection can turn an anxious caller into a booked consultation. Intake conversations are too important to automate.

It’s up to you (but your Client Account Manager can help guide you). We build your scripts around your practice areas and criteria. For a personal injury firm, that might include when the incident happened, the type of injury, whether medical treatment was needed, and whether another party was involved. You can update your scripts whenever your needs change.

No caller is simply turned away. Callers who don't meet your criteria are treated with respect and handled as you've asked, whether that means referring them elsewhere, providing helpful information, or taking a message.

Right away. Intake summaries are sent by email, text, or the LEX app as soon as the call ends. If you've connected your practice management software, new leads appear there automatically.

LEX supports attorneys in almost every practice area, including personal injury, family, criminal, and immigration law. See how our services fit specific practice areas here.

Pricing is based on minute packages, so you only pay for the time we spend on your calls. Short calls cost less. Longer, detailed intake calls cost more, but those are the calls that turn into cases. Solo attorneys usually start with the 300-minute "Best Value" plan, which has no setup fee and includes custom scripting, scheduling, and text and email alerts. Small firms with more calls often start at 500 minutes. You can change plans whenever you need. View plans.