When we set up your account, we'll give you a standard call flow. From your dashboard, you can edit this to suit the needs of your practice. You can create call flows for new callers, current clients, judges, fellow attorneys - any call types you receive regularly. Our live virtual receptionists follow your custom scripts to the letter - you can even listen to recordings of their calls for quality assurance.
This isn't a 'set-it and forget-it' service - you'll benefit most from our answering service if you work with the team to streamline and improve your call flow.