Employment and labor law answering service

An employment and labor law answering service can help your firm stay available for existing clients and new inquiries 24/7. LEX Reception screens each caller, distinguishes employee from employer inquiries, follows your intake script for the matter type, identifies urgent situations, and captures complete details into your case management system.  Every call and live chat is handled by a real person, no bots or AI. 

Yes. We work from your criteria, not a generic form. Our receptionists qualify each caller by matter type, jurisdiction, and any requirements you set. We can guide qualified callers through your legal intake process, and politely decline and note the details of inquiries that do not fit your criteria. We help your attorneys to spend their hours on the matters that fit your firm.

Yes. Whether your firm is plaintiff-side, management-side, or both, we follow your script to identify who is calling and why. Employee complaints and employer or labor dispute calls are handled and routed differently. 

Yes. Many initial bankruptcy inquiries happen outside office hours. Without after-hours coverage, these calls can go unanswered, and clients may look elsewhere for help.

We are dedicated to having a real person on every call because legal matters need human empathy and understanding. Many callers are upset, anxious, or guarded when they call about a workplace problem. Our receptionists respond with calm and respect, give explicit next steps, and capture what your firm needs. 

Yes. We can book qualified callers directly into your calendar, with confirmations and reminders sent automatically. When a matter is time-sensitive we follow your protocol to escalate or transfer the call live to the right person. 

Our receptionists are trained to gather information and follow your script, not to interpret the law or comment on whether a caller has a case. They collect the facts and pass them to your firm, so legal interpretation stays with your attorneys.  We protect both the caller and your practice.

Receptionists handle each call privately, capture only what your intake requires, and follow your protocol for storing and sharing information. Because employment matters frequently involve medical details, HIPAA-compliant accounts are available. Confidentiality is part of the trust clients put in your firm, and we treat it with respect.