Client, Culture, Ideas

LEX Reception Blog

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Meet a LEX Expert: Alicia

We’re very excited to introduce Alicia, a CX Associate and Dedicated Representative. As a Dedicated Representative, Alicia’s job is a little different, and she was eager to talk about why having a dedicated relationship is so rewarding.

How to create a memorable client experience

The secret to crafting a positive and memorable client experience is simple. It’s communication. Here are our six tips to help you deliver an impressive client experience from start to finish.

5 Growth KPIs Your Law Firm Should Track

Growth will be a key aim for many firms going into 2021. Have you updated your law firm KPIs to reflect this?

Choosing a phone answering service for lawyers

A phone answering service for lawyers can be a huge time-save. How can you tell which phone answering service works best for your firm? Check out our list of the key features to consider.

How to Handle Legal Intake like a Professional

Legal intake isn’t easy. Our receptionists are legal intake professionals. Here are our best tips for legal intake to help you capture and impress every new lead.

Giving back: Penguin research with Oceanites

For our commitment to wildlife conservation, we have chosen an organization that has been doing amazing work in penguin research: Oceanites.

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