Client, Culture, Ideas

LEX Reception Blog

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LEX features: Appointment setting

When looking for an attorney, people often contact several firms before making a decision. By setting a call or meeting with an attorney on the first call, you can stop them from shopping around.

LEX Reception Recognized as Leading BPO Company on Clutch

We pride ourselves on helping our clients save time and deliver stand-out customer service 24/7. That’s why we are so excited to have been recognized as one of the leading BPO companies by Clutch.

How to Sign and Support Bilingual Clients for Your Practice (2021 Guide)

The majority of time someone contacts a law firm, they are likely going through a personal crisis. Most people only need legal representation when they are in a difficult position, making for many stressed and impatient callers.  Consider how intimidating… Continue Reading →

Giving for Polar Bear research and education

LEX Reception is on a mission to hear more. Listening to species in need led us to the Canadian Polar Bear Habitat, a non-profit committed to polar bear research and education.

Giving back: Protecting elephant habitats

In February 2021, we upheld our commitment to hear more of those in need by supporting the World Wide Fund for Nature’s work with elephants across the globe.

Meet a LEX Expert: Alicia

We’re very excited to introduce Alicia, a CX Associate and Dedicated Representative. As a Dedicated Representative, Alicia’s job is a little different, and she was eager to talk about why having a dedicated relationship is so rewarding.

How to create a memorable client experience

The secret to crafting a positive and memorable client experience is simple. It’s communication. Here are our six tips to help you deliver an impressive client experience from start to finish.

5 Growth KPIs Your Law Firm Should Track

Growth will be a key aim for many firms going into 2021. Have you updated your law firm KPIs to reflect this?

Choosing a phone answering service for lawyers

A phone answering service for lawyers can be a huge time-save. How can you tell which phone answering service works best for your firm? Check out our list of the key features to consider.

How to Handle Legal Intake like a Professional

Legal intake isn’t easy. Our receptionists are legal intake professionals. Here are our best tips for legal intake to help you capture and impress every new lead.

Giving back: Penguin research with Oceanites

For our commitment to wildlife conservation, we have chosen an organization that has been doing amazing work in penguin research: Oceanites.

Giving back at Thanksgiving: Save the red wolf

Giving back LEX Reception is proud to be launching our Giving Back initiative this Thanksgiving. Each month, we will be supporting a different wildlife conservation project to protect threatened species and promote balance around the world.  We’re so excited to… Continue Reading →

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