optimistic lawyer holding a tablet

Client calls synced with Smokeball

Every client call is answered, each conversation recorded in Smokeball.

HOW IT WORKS

LEX Reception
and Smokeball

Connect LEX Reception and Smokeball directly, no third-party apps needed. If you need more advanced workflows, you can also use Zapier.

Get started today
LEX and Smokeball integration

A partnership
built for law firms

Seamless intake

Legal intake
synced seamlessly

With LEX Reception and Smokeball, every caller feels welcome and every matter is followed up on, fast. Your receptionist will qualify calls and follow your legal intake script, and then details are added to Smokeball right away, so your team is always prepared.

Task creation

Action from
every call

If a caller requires follow-up, a task is automatically created in Smokeball. The task will be assigned to the right person with all of the necessary details, making follow-up faster than ever. 

File management

Everything where
it should be

When your receptionists schedule appointments, they show up in Smokeball as calendar events. Documents and files are also uploaded to the right case, so your files stay complete without extra work.

Automatic data entry

Say goodbye
to manual data entry

Everything your LEX receptionist takes note of is sent straight to Smokeball, so nothing gets missed. Your team can spend less time on admin and more time on work that matters.

Testimonials

Trusted by lawyers

I had a very complicated use case for them and they made it as easy as possible for us to get set up. I'd highly recommend!
Brendan Bennett, Attorney
It's a joy working with such a dedicated and caring team.
Deb Zeyher, Legal Assistant
Their 24/7 availability has been a game-changer for us, allowing us to provide top-tier service to our clients even outside regular business hours.
Mayte Alvarez, Paralegal
I have practiced personal injury law for 47 years and have tried many answering services, LEX is far and above any I have used to answer my client calls.
Flora Stuart, Attorney
The accuracy of their answering our phone calls is top notch.
Jim Dwyer, Attorney
My clients are always happy the phones are answered quickly and politely. Always by a human.
Sommer Miller, Attorney
As a busy attorney, having a team that handles client communications this smoothly is invaluable.
Efstathios Georgiou, Attorney

Connect in three steps

Choose your integration

Find Smokeball listed under Integrations in your LEX Reception account. 

Login to activate

When prompted, log in with your Smokeball credentials to connect your accounts directly.

We take care of the rest

LEX Reception and Smokeball now work together, so you have more time to focus on your clients.

Get started today

FAQ FOR FIRMS

Questions
and answers

Can't find the answer to your question? 

Call us 24/7 at (800) 800-9995  or email us at grow@lexreception.com.

What does LEX Reception send to Smokeball?

Everything your receptionist notes during the call, like the client's name, contact details, and inquiry details, is sent straight to the right fields in your Smokeball account. Our team can help you with the setup to make sure all the information goes where it should.

What actions can the integration perform in Smokeball?

Depending on your setup, the integration can create leads, contacts, matters, memos, tasks, calendar events, and expenses in Smokeball. It can also upload files to existing matters. During setup, you can decide which actions occur after each call type.

Is this a native integration or does it use Zapier?

You can connect LEX Reception and Smokeball directly, or use Zapier for more advanced or custom workflows. Our team can guide you in what will work best for your firm. 

How quickly does information appear in Smokeball after a call?

Information is sent in real time. As soon as your LEX receptionist finishes the call, the details are automatically sen to to Smokebaly, usually within seconds.

Do I need any technical knowledge to set up the LEX reception and Smokeball integration?

You don’t need any technical knowledge. It’s easy to connect Smokeball from your LEX account. If you run into any problems, our team will guide you through the steps and make sure everything is set up right.

Will it work with the way I have already set up Smokeball?

Yes. The integration works with your current Smokeball setup. We map the fields to match how you already organize your matters, so you don’t have to change anything.

What happens if I change my Smokeball account or subscription?

Please let us know. Our support team will update the connection so LEX Reception stays linked to your current account and everything continues to work smoothly.

Can live chat integrate with Smokeball?

Yes. When the integration is active, leads from LEX Reception chat are added to your Smokeball account along with any legal intake information. This way, every inquiry is handled the same way, no matter how it comes in.

Can I use LEX Reception with other software alongside Smokeball?

Yes. LEX Reception works with many legal and business platforms. If you use other tools with Smokeball, get in touch to talk about your options. If you have any problems, our support team is ready to help and most issues are fixed quickly.

Giving more time
with every call

With your support, LEX Reception plants a tree
for every customer every month.

2,203,209 trees planted
LIFELONG LEARNING

A book worth
your time

The Power of Moments Book Cover