Our team
(and yours)
Passionate and professional, our team is proud to serve the legal sector and its clients.
Always people, dedicated to legal.
Our human legal receptionists answer calls day and night for law firms. People in crisis need empathy, and legal problems require human understanding. We care about our service, about our clients, and about the people they serve. We know the work we do together matters. That’s why we invest in our people, encouraging learning, growth and curiosity.
Hear how we answer
Anna K.
Trained for legal, measured on excellence.
When a caller reaches your firm, they’re not just speaking with a receptionist; they’re speaking with someone representing your client experience. That’s why our receptionists go through a structured training and quality process designed specifically for legal communication and intake.
How LEX ensures high-quality legal conversations
Legal training and certification
Our dedicated legal receptionists must complete and pass a legal certification exam before they can be considered for a dedicated legal team. Receptionists begin by handling general intake while their leaders evaluate their calls, provide coaching, and assess their readiness.
Ongoing quality assurance
Receptionists receive ongoing call evaluations from their leaders and our dedicated Quality Assurance team evaluates hundreds of calls each day. Client feedback is also an important part of the process and is sent directly to the receptionist’s leader for review, coaching, and follow-up.
Built for legal conversations
Our receptionists have access to a comprehensive legal glossary and training materials covering legal terminology, practice areas, processes, and other references they may encounter while supporting law firms.
Meet the team
Skylar
Operations Leader
Fiona
Associate Director of Marketing
Emma
Head of Mattering & Storytelling
Natalie
Growth & Partnerships Manager
Brianna
Senior Account Executive
Enarosa
Senior Account Executive
Bambi
Account Executive
John
Account Executive
Wendy
Assistant Operations Leader
of paid learning each week
The legal sector is constantly evolving, so we build continued learning directly into the workday. Our receptionists receive dedicated learning time each day to strengthen their legal knowledge, intake skills, and ability to confidently support callers.
Care about people and planet
With your support, LEX plants a tree for every client, every month.
2,203,209 trees plantedA book worth
your time
Humankind
Rutger Bregman
A book that sets out to prove that we are hardwired for kindness, geared toward cooperation rather than competition, and more inclined to trust rather than distrust.