People still
prefer people
We first commissioned an independent survey with OnePoll in October 2025 and have been tracking the results since then. Our latest results show that the preference for people is only getting stronger. Human connection in law is more important than ever.
Build client trust
76% of people choose
firms with human receptionists
Legal clients want to feel heard. To have someone listen and care about what happened to them.
1 in 3 callers would hang up on AI
In a competitive market with high acquisition costs, law firms can’t afford to lose almost a third of their potential clients.
61% believe humans
understand better than AI
Clients might not always have the right words to explain. But a real human can truly listen, and help them feel understood.
57% say heavy AI use in client service would
decrease their trust
Up from 53% in October 2025. Trust is at the heart of every lawyer–client relationship. But once lost, it is difficult to rebuild.
of legal clients want to speak to a real person
OnePoll, 2026
Care about people
and planet
LEX Reception plants a tree
for every customer every month.
A book worth
your time
Factfulness
By Hans Rosling
Ten reasons we’re wrong about the world — and why things are better than you think.