Business and corporate law answering service

An answering service helps corporate law firms stay available and appear professional 24/7. Trained legal receptionists answer calls and chats promptly, following your scripts and protocols. Every caller is routed to the right attorney or staff member, or the call is handled expertly by a receptionist. LEX Receptionists manage client intake, schedule appointments, and ensure no important calls are missed. Stay available around the clock and deliver the responsive service that business and corporate clients expect.

This helps law firms maintain availability, project a polished image to clients, and deliver the responsive service that corporate clients expect.

Yes, a legal answering service can handle confidential business and M&A calls. LEX Receptionists are trained in confidentiality and the handling of sensitive information, and gather only what is needed in line with your custom scripts. All calls, logs, and transcripts are protected within encrypted dashboard applications and integrate directly into secure, cloud-based legal practice management software. LEX also utilizes robust spam filtering and caller screening to prevent unauthorized or fraudulent access to your firm's communication channels. If you have specific concerns, please discuss this with our team, who would be happy to provide more details.

Yes. A legal answering service can screen and qualify business clients before routing calls. During your LEX reception onboarding, you will work with our team to customize your protocols. Our receptionists will follow your script and workflow routing, and only calls that meet your escalation criteria will be routed. We can also qualify leads based on your criteria and handle legal intake.

Every LEX Reception plan includes premium access to Setmore, a legal scheduling tool, at no extra cost.

LEX also integrates with a wide range of practice management and CRM platforms that include calendaring - such as Clio, MyCase, and PracticePanther. If you already use a specific calendar tool, talk to a team member to confirm compatibility.

Yes. Each attorney in your firm can have their own availability windows, calendar, and routing rules configured within your LEX Reception account. Calls can be directed to the right attorney based on matter type, the caller's existing relationship with a specific attorney, or whatever logic your firm uses. When an attorney is available, calls transfer to them. When they're not, LEX handles the call and delivers a detailed message to their inbox.

Each attorney manages their own status independently in the app, so the whole team doesn't need to coordinate - everyone controls their own availability in real time.

LEX Reception is designed to integrate easily with in-house staff. You control exactly when and how LEX will handle calls; full-time coverage, overflow, after-hours only, or any combination.

Your status in the LEX app can indicate whether to transfer the call to your team or handle it.  Messages, recordings, and intake data flow into your shared dashboard and your CRM, so nothing gets missed between the two teams.

Yes, LEX can handle international call transfers. Transfer costs can vary depending on the destination. Domestic transfers to US and Canadian numbers are handled within your standard call flow at no additional charge.

For international transfer destinations, it's best to confirm pricing directly with a member of the LEX Reception team at (800) 800 -9995.