Spam Call Screening

We provide multiple layers of spam protection. Proactive blocking of known spam numbers (regularly updated lists), IVR key-press prompts that robocalls fail to navigate, and live receptionist screening. You can also block specific numbers directly from the LEX Reception app.

During each monthly billing cycle, the first 30 calls that last under 30 seconds are completely free and are not deducted from your monthly plan minutes. 

Your free calls will apply automatically to quick disconnections, wrong numbers, accidental dials, and brief spam/robocall hang-ups.  

If your account exceeds 30 short calls in a billing cycle, calls are billed at standard per-minute plan rates.

Yes, you can block callers using the LEX Reception app.

When you block a caller, calls from that phone number are automatically blocked before they ring or reach a receptionist. If you use integrating appointment scheduling software, that number will also be blocked from booking, rescheduling or canceling appointments. You can view all of your blocked contacts in a single list and choose to unblock them at any time. 

Yes. In addition to spam screening, LEX  can screen leads for quality and fit. Your intake script can include qualifying questions that determine whether a caller's situation meets your firm's criteria before a consultation is offered.
For personal injury, for example, that might mean asking about the incident date, nature of injury, whether medical treatment was sought, and whether another party was involved. Callers who qualify can be escalated to your team, or we can book a consultation directly into your calendar. 
Those who don't meet your criteria are handled with care and directed according to your instructions. No caller in need is simply cut off.