Mass tort
answering service

A professional legal answering service ensures every call to your firm is answered by a real person 24/7. For mass tort matters, LEX screens each caller using your eligibility criteria, asks the right questions for each litigation, routes urgent issues, and delivers complete intake directly into your case management system. When campaigns bring a surge of calls, your firm remains responsive, and your qualification process remains consistent.

Mass tort firms manage high volume with in-house teams, overflow support, or a dedicated answering service like LEX Reception. In-house teams may be limited by staffing and hours. LEX provides 24/7 coverage with a team that scales to your needs. 

With mass tort calls, a lot of information is often needed. You need to know which litigation the caller is responding to and whether they qualify. We will help you to build a script that allows our receptionists to capture: 

- Which litigation the caller is responding to

- The product, drug, device, or service provider involved

- Dates and duration of use or exposure; 

- Diagnosis, injury, or loss

- Jurisdiction

-Where the caller stands in relation to the statute of limitations

- Contact details 

Your receptionist assesses urgency and notes anything your firm needs before a consultation. LEX Reception follows your script so every required field is captured the same way, every time.

Yes, LEX Reception is designed to handle high call volumes. Our distributed team scales with your campaigns, answering every call with care, whether it arrives during the day, evening, or weekend. There are no hidden costs for busy periods and no limits that leave callers waiting for answers or looking for another firm. 

Yes. We work with you to build scripts based on your eligibility criteria. Whether qualification depends on dates, products, diagnoses, or jurisdictions, our receptionists screen each caller accordingly. You can build as many scripts as you need, so every caller is guided down the right intake path. 

Yes. What our receptionists ask is based on the script we create together. Our calls are HIPAA compliant to protect sensitive health information. 

Qualified leads are delivered to your case management system with a complete intake summary, ready for follow-up. Non-qualified callers are recorded and managed according to your instructions. 

LEX reception scales seamlessly to match the volume of calls generated by your marketing campaigns. We answer 90% of calls in one ring or less, ensuring that as inbound call volume surges, every caller receives a prompt, informed response. Our distributed team is built for high capacity, so your firm never misses an opportunity. Intake data is clear, marketing performance is measurable, and our scalable live answering keeps your firm responsive through every campaign.