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General practice law firm answering service

24/7 legal reception for general practice attorneys. Every call answered by a real person.

In partnership with

State Bar of Texas logo
Pennsylvania Bar
State Bar Wisconsin logo
LACBA logo
Attorney at work
NACDL
State Bar of Texas logo
Pennsylvania Bar
State Bar Wisconsin logo
LACBA logo
Attorney at work
NACDL

24/7 LEGAL RECEPTION

A human legal answering service for general practice attorneys

In general practice, client needs vary from call to call. A family facing divorce, a first-time homebuyer with urgent questions, or someone recently charged. Every caller should be met by a real person who listens and responds with care. LEX is here to help.

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Client calling

ALWAYS HUMAN

Hear how we answer

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LEGAL FRONT OFFICE

Small law firm receptionist service, big law firm benefits

24/7 coverage

After-hours answering for general practice lawyers

LEX ensures every call is answered by a real person - after hours, on weekends, on court days, and on holidays. No missed clients. No revenue left on the table.

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Bilingual

Welcome clients in English and Spanish

General practice firms serve whole communities. LEX provides bilingual English/Spanish reception, so no caller feels misunderstood, and your firm is accessible to every potential client who needs you.

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Real people

Human answering for multiple practice areas

One moment, a grieving family; the next, a first-time defendant seeking reassurance. AI can't offer empathy. Our receptionists can. They follow your protocols for each matter type, ask the right questions, and ensure every caller feels heard.

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Integrations

Legal software integrations that save time

LEX integrates with Clio, MyCase, Practice Panther, Smokeball, and more. Intake details captured during the call are added directly to your case management system. No manual entry, no missed information.

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TESTIMONIALS

Trusted by general practice attorneys

The accuracy of their answering our phone calls is top notch.
Jim Dwyer, Attorney
LEX Reception has been a game-changer for my legal practice.
Nicole Harvey, Attorney
LEX Reception has been a life saver. They have allowed me to get time back to focus on running and growing my firm.
Joseph Starr, Attorney
Their 24/7 availability has been a game-changer for us, allowing us to provide top-tier service to our clients even outside regular business hours.
Mayte Alvarez, Paralegal
I run my own firm and don't have enough time in the day to answer calls. This has made my job much easier!
Danielle De Angelis, Attorney
The great thing about LEX is that your calls are answered 24/7. As a practicing lawyer who is very busy you can focus on serving clients.
Emily Amara Gordon, Attorney

CASE STUDY

Kohlmeyer Hagen cuts missed leads by 95%

Kohlmeyer Hagen Law Office, a family and criminal law firm in southern Minnesota, faced significant challenges managing after-hours calls, leading to missed leads and dissatisfied clients.

“LEX does a great job because now we don’t have to answer evening calls ourselves. Their customized scripts make it seamless. Clients think they’re speaking to one of our employees!”


Jason Kohlmeyer, Kohlmeyer Hagen Law Office

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Jason kohlmeyer
CALLER TO CLIENT

How LEX’s law firm answering service handles multiple practice areas

A call comes in, we follow your system.

During onboarding, you set the protocol: which case types go where, what is urgent, and what needs immediate attention. LEX manages the process from there, so you can focus on your clients without interruption.

Every practice area gets its own script.

We work with you to create your scripts. You can create as many as you need to cover all practice areas and all types. Calls are qualified, details are logged accurately, and legal intake information is sent directly to your case management system.

Complete intake, not just message taking.

Our receptionists gather complete intake details for every call—urgency, background, and case specifics, so you can prioritize follow-ups and begin each conversation fully prepared.

89 percent stat

of legal clients want to speak to a real person

OnePoll, 2026

Get the report

Start your general practice law firm answering service today

FAQ for Firms

Questions
and answers

Can't find the answer to your question?
Call us 24/7 at (800) 800-9995 or email us at grow@lexreception.com.

What does a legal answering service do for general practice attorneys?

A real person from LEX Reception answers every call in your firm’s name, 24/7. Our receptionists follow your protocols for each practice area, gather complete intake details, and route calls based on urgency and case type. When a call is missed, a client may look elsewhere. LEX keeps your firm available at all times.

Can a legal answering service handle intake across multiple practice areas?

Yes, LEX Reception is built for this. Rather than a single script, we create custom call pathways for each area of law your firm handles. A divorce caller follows a different intake sequence than a personal injury caller. Each pathway captures the details that matter for that client and that case.

How do small law firms handle calls when the attorney is unavailable?

There are several options. Some firms use an in-house receptionist. Others rely on a legal answering service like LEX Reception. LEX answers and manages each call professionally, captures a full intake, responds to common questions, and escalates urgent matters in accordance with your protocol. Solo attorneys can miss calls during business hours and after hours. LEX closes that gap with 24/7 coverage, so your clients are never left waiting.

How does LEX Reception route calls for different case types?

During setup, you define how calls are handled: which types go to which attorney, what is urgent, and what can wait until morning. There is no guesswork, and your time is protected.

Is LEX Reception the right legal reception service for a solo or small general practice firm?

LEX is built for practices like yours. When you are both attorney and receptionist, important details can be missed. LEX provides complete phone coverage, consistent protocols, and 24/7 availability, with flexible monthly plans to fit your needs.

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Turn your calls into something even greater

With your support, LEX plants a tree for every client, every month.

2,203,209 trees planted
lifelong learning

A book worth
your time

Deep Work by Cal Newport