After-hours answering service for lawyers

We don’t have a set schedule for after-hours call handling; it is whatever you need it to be. You can set your office hours and let LEX take care of the rest. Whether you need coverage after 5pm, to cover lunch breaks, or only on weekends and holidays, we can support any custom after-hours setup.

During your LEX Reception onboarding, you will work with our team to customize your protocols. Our receptionists will follow your script and routing, transferring calls that meet your criteria. You can choose who certain calls are routed to and at what times, so true emergencies reach the right person. 

No, weekend and holiday calls will be deducted from your usual package of minutes. No extra charge.

Simple setups can go live the same day or next day. More complex, multi-script setups with integrations may take a few days.

You're assigned a dedicated Client Success Manager who guides you through every step. Firms consistently rate our onboarding experience as a major highlight - it's hands-on, white-glove support, not a self-service setup.

With an answering service like LEX Reception, every call is answered by a live, trained legal receptionist. No AI, no bots, no automated voices. Voicemail can be useful, and some firms use it well. But too often, voicemail became another barrier. When our team called 200 law firms over a two-week period, voicemail failed many of them. Some gave no way to leave a message. Some calls disconnected mid-recording or ended with instructions to call back during business hours. Several rang for minutes before reaching a mailbox at all.A voicemail answering system can’t convert callers into clients and it can’t support clients in need. The real difference is human connection.

LEX makes after-hours coverage simple. Set your office hours once, and any call that comes in after 5pm goes directly to our live receptionists, so your clients are always greeted by a real person. 

If you want to manage LEX coverage manually, it is easy to toggle on and off in the LEX app. Just switch your status to “Away” and we will take care of the rest. However you choose to manage your time, LEX ensures every call is answered with care.