Immigration law answering service

LEX becomes your legal front desk. Our human legal receptionists answer in English or Spanish, guide clients through intake, qualify for fit, and escalate urgent cases, based on your script.

Putting clients at ease is an important part of providing a great legal experience. Clients might be scared, emotional, or frustrated. Letting them tell their story in their native language can help. All LEX Reception plans include fluent Spanish and English support. Our receptionists communicate clearly and professionally with every client.

Many immigration law firms partner with a legal call-answering service like LEX Reception to handle high call volumes. LEX qualifies leads, schedules appointments, and helps you respond faster, so you can support more clients with less admin.

No problem. We send updates via email, text, or through the LEX mobile app. If you use other case management  tools, talk to our team about integration.

Absolutely. Your Client Account Manager will help you to build a custom intake for each type of matter your team handles. You can have as many custom scripts and workflows as you need. Every caller follows the right path. We will also help you to build scripts for parties that are not clients, including government agencies, federal courts, local law enforcement, and institutional partners.

LEX Receptionists are trained in empathy, legal terminology, and gathering information. We follow your scripts carefully; we do not interpret the law or comment on the likelihood of a caller’s case succeeding. Our receptionists collect the facts and pass them to your firm; all legal interpretation stays with your lawyers. Protecting your callers and your firm is a priority.