Answering service for large law firms

Yes. LEX builds a custom service around your firm's full structure with location-specific scripts, routing rules, and escalation protocols for every office. All of it is managed centrally, so your standards are applied consistently whether a caller reaches your main office or a regional location across the country. Every caller gets the same professional, human experience, regardless of where they call from.

Yes, completely. During onboarding, you define exactly how each office, department, and practice group handles calls. A corporate inquiry can be routed differently from a litigation matter. An after-hours call in one time zone can follow a different escalation path from another. LEX follows your protocol precisely on every call - and your rules can be updated at any time through your account manager or the LEX Reception app.

Every call is recorded and transcribed, giving your leadership team a clear record of every interaction across every location. Receptionists follow your custom scripts using the same intake questions, the same tone, the same standards on every call. As your firm grows or adds locations, your protocols update with you, so your reputation is protected.

LEX works directly with your team to map your firm's full structure before a single call is answered Every office, practice area, routing rule, and escalation scenario. For straightforward setups, LEX can be live in under 24 hours. For more complex organizations with multiple locations and practice groups, a dedicated account manager guides you through the full setup and remains your point of contact throughout. Your service is built around how your firm actually operates, not a generic template.

Your leadership team can access intake summaries, call activity, and response data across all offices and practice groups. This gives your COO, managing partners, and practice group leaders clear visibility into how your reception is performing firm-wide. 

Yes. LEX connects directly with Clio, Filevine, MyCase, PracticePanther, Lawmatics, Smokeball, CosmoLex, and more. After every call, verified intake is structured and delivered directly into your platforms. With manual re-entry and no data gaps between the call and the file, your team picks up exactly where the conversation left off.

Every inbound call from your campaigns is answered by a real person,  including evenings, weekends, and public holidays. LEX qualifies each caller against your criteria, captures full intake details, and books consultations directly into your calendar in real time. Your advertising investment converts into scheduled appointments and retained clients.

Yes. LEX provides English and Spanish reception across all plans, ensuring Spanish-speaking callers receive the same level of care, clarity, and professionalism as every other caller. For large firms operating across multiple markets, bilingual coverage means no caller is underserved, and no opportunity is missed due to a language barrier.