Criminal defense answering service

LEX acts as your front line. Calls are forwarded directly to us and answered using your custom script. We gather the caller’s details, pre-screen based on your criteria, and either take a message, carry out legal intake, book an appointment, or escalate immediately.

We’re your backup when you’re in court, in meetings, or on another line. Our team captures the inquiry, qualifies the lead, and sends it to you in real time. When you’re free, all the details are waiting in your CRM.

Definitely. Many people call in the evening after work, or when they are facing an emergency. Most firms are closed or attorneys are busy. LEX answers every call, anytime. We help you secure leads while competitors send them to voicemail. Your firm stays open, even when you're off the clock.

LEX Reception is 100% human because clients in crisis deserve empathy, and legal problems need human understanding. No bots, no AI. We are also dedicated to legal matters; unlike generic answering services, we understand the challenges criminal defense attorneys face and continually improve our service to meet their needs. 

Plus, we plant one tree for every customer every month. So far, that’s 2 million+ trees. Our way of giving back to the planet we all share.

Absolutely. Your Client Account Manager will help you to build a custom intake for each type of matter your team handles. You can have as many custom scripts and workflows as you need. Every caller follows the right path. We will also help you to build scripts for parties that are not clients, including government agencies, federal courts, local law enforcement, and institutional partners.

You decide when we route urgent calls. You set the protocols for what qualifies as an emergency and our team will route these calls to you right away.