Answering service for civil rights lawyers

We are dedicated to having a real person on every call because legal matters need human empathy and understanding. Many callers are upset, anxious, or guarded when they call about a workplace problem. Our receptionists respond with calm and respect, give explicit next steps, and capture what your firm needs.

Empathy is one of our most important values. We understand how difficult it can be for someone to reach out to a lawyer, but we also need to protect lawyers' time. We guide callers through your screening questions and do not speculate as to whether they might have a case - that is up to your attorneys. We gather the necessary information and provide callers with clear next steps. A reassuring human voice puts every caller at ease.

Our receptionists are trained to gather information and follow your script, not to interpret the law or comment on whether a caller has a case. They collect the facts and pass them to your firm, so legal interpretation stays with your attorneys.  We protect both the caller and your practice.

Yes. During onboarding, we will work with you to understand the types of calls you receive. You can decide how LEX receptionists deal with those calls. We will follow a custom script and route calls to the right person or department, where needed. Our receptionists are trained to handle calls professionally and protect your firm’s reputation.

Our receptionists handle each call privately, capture only what your intake requires, and follow your protocol for storing and sharing information. We know that civil rights matters involve sensitive, and even medical, information; confidentiality is paramount, and HIPAA-compliant accounts are available. We treat the trust your clients place in you with respect.

For firms that are focused on fewer cases by design, first impressions matter.

LEX receptionists follow your custom script to help qualify callers, so only genuine inquiries reach your desk. Our receptionists can also expertly handle media queries and calls from activist or advocacy groups, as we create a custom call path for each type of caller. Your time is protected, so you can focus on working with clients who are the right fit for your purpose.