Every one of our live virtual receptionists starts with two weeks of training before they take our dedicated legal calls. In their first week, they learn our systems inside and out, from forwarding calls to scheduling appointments. They spend their second week shadowed by an experienced receptionist who evaluates their performance and coaches them on their call etiquette.
Our legal receptionists also have to pass our own legal training course, to ensure that they can confidently discuss legal matters and provide the right support for your clients. There is always room for improvement, which is why our receptionists are continually marked and given feedback on their calls.