Verified Contacts is included in all LEX Reception plans as standard, working behind the scenes to save you time and money on every call. This feature reduces call duration by eliminating repetitive questions, meaning you pay less while your clients receive faster, more personalized service.
How Verified Contacts Saves Reduces Your Bill
Every second counts when you’re billed by the minute for reception services. Verified Contacts streamlines your calls by:
- Reducing call duration – No more time wasted collecting the same information repeatedly
- Enabling faster call handling – Your receptionists address callers by name and have their details ready
- Maximizing efficiency – More calls handled in less time means better value for your investment
Understanding Verified Contacts
Verified Contacts automatically identifies return callers based on their call history, creating a seamless experience that benefits both your firm and your clients. When contacts are verified, your receptionists can deliver VIP-level service without the premium price tag.
Key benefits include:
- Automatic identification of returning callers
- Personalized interactions that build trust
- Streamlined call handling that saves time and money
- Professional service that enhances your firm’s reputation
How To Verify Contacts in Your Account
Automatic Verification (Happens Without Any Action from You)
After three consistent interactions where a caller provides matching name and phone number to our receptionists, the system automatically verifies the contact. No effort required – just savings delivered.
Import Your Client List in Bulk
Upload your existing client database to instantly verify multiple contacts:
- Navigate to Contacts in your app
- Click the + icon and select Import Contacts
- Upload your CSV file
- Watch as your clients receive instant recognition on future calls
Pro tip: Export your existing LEX contacts by clicking Options > Export Customers to maintain your records.
Desktop/Web App Verification
- Find the caller in your Inbox
- Click the white checkmark next to their name
- The checkmark turns blue, confirming verification
Mobile App Verification
- Open Inbox or Contacts in your mobile app
- Tap the checkmark icon next to the caller’s name
- Instant verification for on-the-go management
Email Message Verification
- In your call summary emails, click the checkmark next to the contact name
- You’ll be redirected to the web app where verification is completed
Why This Matters for Your Practice
Save Money: Verified calls are faster calls. When your receptionist immediately knows who’s calling, conversations get to the point quickly, reducing billable time.
Improve Efficiency: Your receptionists focus on solving problems instead of collecting basic information, handling more calls effectively.
Enhance Client Experience: Nothing says “professional law firm” like being greeted by name. This personal touch builds trust and demonstrates attention to detail.
Managing Verification
Need to remove verification? Simply click the blue checkmark in your Inbox or Contacts section – it turns white, indicating the contact is no longer verified.
Verified Contacts – Included as Standard
Verified Contacts isn’t an add-on or upgrade – it’s included in your LEX Reception service, working to maximize your investment from day one. Every verified contact represents time saved and money preserved, allowing you to focus on what matters most: serving your clients and growing your practice.
Ready to see your savings in action? Log into your LEX Reception account and start verifying contacts today. Your bottom line will thank you.
