How LEX Reception Helps Hicks Law Deliver Exceptional Client Service.

Hicks Law is a Maui-based solo criminal defense firm that also handles TRO (Temporary Restraining Order) cases across the state of Hawaii. Founded in October 2023, the firm is dedicated to providing excellent client communication and support during some of the most stressful times in their clients’ lives. LEX Reception caught up with Founding Attorney, Joanne Hicks, to talk about her experience with LEX Reception.

The Importance of Communication in Criminal Defense

For Hicks Law, client communication is the cornerstone of their practice.

“Excellent client communication leads to much happier clients, better case outcomes, and overall satisfaction.”

Joanne S.C. Hicks, Hicks Law Office

A typical day for the firm involves court appearances in the morning and a steady stream of phone calls throughout the day. In criminal law, calls often come at odd hours, especially for urgent cases like DUIs. Setting boundaries, such as not answering calls after 5 PM, has been essential for maintaining work-life balance.

This is where LEX Reception has been a game-changer. With 24/7 answering services, LEX Reception ensures that every call is answered promptly, even on weekends.

“Often, I’m the first attorney a client speaks to, and the sooner I can connect with them, the better. It provides them with relief and reassurance, which is crucial in criminal law.”

The Challenges Before LEX Reception

Starting a solo practice came with its own set of challenges. After a decade as a government attorney and prosecutor, Joanne had no prior business experience. From choosing a phone system to designing a website, the setup process was overwhelming.

Initially, the firm tried another answering service, but the experience was far from ideal. Hidden costs, clunky onboarding, and glitchy apps made it clear that a better solution was needed.

“I wasn’t happy with the service. It ended up costing me a lot of money, and the interfaces were frustrating to use.”

The turning point came at a defense attorney conference, where a speaker showcased LEX Reception’s app. Impressed by its seamless integration with tools like Google Calendar and Setmore, Hicks Law decided to make the switch.

The LEX Reception Difference

Since partnering with LEX Reception, Hicks Law has experienced smoother operations and greater peace of mind.

“Every time I have a question or want to tweak my call script, I get an instantaneous response. The handoffs are seamless, and the rules I set in my scripts are always followed.”

One of the most valuable features for Hicks Law is LEX Reception’s ability to answer calls immediately and schedule appointments on the spot. New clients can book a free 15-minute consultation, while existing clients can schedule follow-ups without the hassle of back-and-forth communication.

“Clients often tell me, ‘You’re the first attorney who actually picked up the phone.’

That first impression is huge, especially in criminal law, where clients are scared and overwhelmed. LEX Reception helps me make that connection quickly and effectively.”

Why Hicks Law Recommends LEX Reception

For solo practitioners and small law firms, LEX Reception offers more than just an answering service – it’s a trusted partner.

“Excellent customer service is what sets LEX Reception apart. They’re my clients’ first interaction, and that impression matters a lot. I trust them to represent my firm professionally and reliably.”

The time saved by outsourcing call handling has allowed Joanne to focus on what truly matters: preparing for cases, serving clients, and enjoying a better work-life balance.

“I don’t have to worry about missed calls or scheduling. I can focus on the quality of my work and even have time to enjoy life.”

Final Thoughts

If you’re a solo practitioner or small law firm looking to streamline your operations and improve client communication, Hicks Law highly recommends LEX Reception.