We’re thrilled to announce the launch of Call Transcription for all LEX Reception clients. This new feature transforms your recorded calls into searchable, actionable scripts that enhance your practice efficiency and client service delivery.
Call Recordings have always provided valuable documentation of your client interactions, but they come with limitations. Scanning audio files for specific information takes precious billable time, and reviewing lengthy conversations can be cumbersome. Call Transcription eliminates these barriers, giving you instant access to the exact information you need.
What is Call Transcription?
Call Transcription automatically converts your recorded client conversations into accurate, searchable scripts. Using advanced speech recognition technology, we transform audio recordings into written transcripts that capture every detail of your client interactions.
These transcripts appear in your LEX Reception dashboard alongside your Call Recordings, providing both audio and text versions of every conversation. The system processes calls in seconds, delivering time-stamped transcripts that integrate seamlessly with your existing workflow.
Call Transcription Transforms Your Practice
Smart Summaries
Skip the time-consuming process of listening to entire conversations. Smart summaries let you review key facts from a 10-minute intake call in under a minute, helping you prioritize follow-ups and case development activities.
Verifiable Record of Instructions and Deadlines
When clients claim “you never told me that,” your transcripts provide the exact wording. Deadlines, settlement amounts, and critical instructions are captured verbatim, giving you ironclad documentation for compliance and malpractice protection. Time-stamped transcripts help demonstrate your adherence to confidentiality rules and professional responsibilities.
Instant Search Capabilities
Names, companies, and opposing parties become searchable within minutes of your call ending. Instead of re-listening to lengthy conversations, you can quickly locate specific information and feed details directly into your conflict databases. This streamlined process saves hours of administrative time.
Effortless Time Entry Creation
Transform transcripts into accurate billing entries with clear descriptions. Convert a brief client update call into a properly documented time entry, capturing micro-tasks and quick advice that might otherwise go unbilled. This improved billing hygiene directly impacts your bottom line.
Maximizing Your Return on Time
Call Transcription delivers immediate operational benefits across your entire practice. Associates and paralegals can scan transcripts quickly. Keyword searches across all calls help you quickly find every mention of critical terms for case preparation and discovery.
The feature also provides valuable business development insights, helping you identify common client questions that could inform FAQ development, webinars, or improved intake procedures.
Ready to Transform Your Practice Efficiency?
If you’re already a customer
Enable transcription to get started.
- Open the LEX Reception web or desktop app.
- Go to Settings > Billing > Add-ons.
- Toggle on Call Transcription.
You’ll be able to see transcriptions and summaries under each recorded call in your Inbox. If transcription is not enabled, you’ll see a preview along with the option to subscribe for $30/month.
Not yet a customer?
If you’re not a LEX Reception customer, we can set up Call Recording and Call Transcription during onboarding.
Experience how written documentation of your client calls can reduce administrative burden, improve billing accuracy, and enhance client service. Your time is valuable – let Call Transcription help you make the most of every minute.
