Spam calls are a nuisance, ranging from telemarketers to robocalls. At LEX Reception, we understand that these unwanted calls waste your time and your plan minutes.

What are Spam Calls?

Spam calls are unsolicited phone calls typically made for purposes like advertising, scams, phishing, or other fraudulent activities. They can originate from telemarketers, automated robocall systems, or individuals with malicious intent.

Common types include:

  • Telemarketing Calls: Businesses promoting products or services.
  • Scam Calls: Fraudulent calls aiming to steal personal information or money (e.g., IRS scams, tech support scams).
  • Robocalls: Pre-recorded messages, often used for mass marketing or scams due to their low cost.
  • Phishing Calls: Attempts to obtain sensitive information like credit card details or passwords.
  • Recycled Phone Numbers: A number previously assigned to someone else is reassigned, sometimes leading to unwanted calls from previous contacts.

How LEX Reception Reduces Spam Calls and Protects Your Plan Minutes

We actively work to filter out spam calls, ensuring our clients don’t waste valuable plan minutes on them. Here’s how:

30 Under 30 Free Calls

The first 30 calls, each under 30 seconds in duration, are free during every billing period.

This helps you avoid charges for brief, unnecessary calls such as spam or accidental dials, as our billing is based on a per-minute rate.

Block Specific Caller IDs

We proactively search and block known spam callers and frequently update our lists.

If you encounter specific numbers that repeatedly generate spam calls, we can block those caller IDs from reaching your lines altogether.

Clients can also block contacts directly from the LEX Reception app, either for a designated number or across their entire account.

Change the Call Routing

We can implement a call flow where callers are required to press a key (e.g., “1”) before being connected to a receptionist.

Spam and robocalls often fail to navigate these prompts, leading to automatic call drops. This effectively filters out many unwanted calls before they even reach our receptionists.

Provide IVR Services

By utilizing Interactive Voice Response (IVR) systems, we can improve call screening.

IVR’s provide a comprehensive menu of options for callers to choose from – for example, ‘Press 1 for new clients’, ‘Press 2 for current clients’, ‘Press 3 for billing’ etc.

IVR helps ensure that only legitimate callers are connected to our receptionists, resulting in a more efficient process and reducing interruptions from spam, further safeguarding your plan minutes.

By employing these methods, LEX Reception helps you focus on genuine client interactions, saving you time and protecting your plan minutes from unwanted spam calls.