Answering Service
For Small Business.

Smiling receptionist Trust in your team

Trust in your team.

We're your ambassadors, helping you listen to your customers and deliver a personalized service.

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Small business owner
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Answering services for small businesses

Grow your business.

  • 24/7 call answering
  • Personalized scripts
  • Customer retention
  • Call relay and transfer
  • Training and support

LEX Reception blends a small business mindset with the scale to deliver a flexible service.

Lindsay portrait

Lindsay  | Sales Operation Leader

Small business answering service software.

We think big to care for small. With LEX Reception, you have access to a package of software to support your business and stay organized as you grow.

Desktop and Mobile App.

Manage your account from anywhere with our secure app.

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LEX desktop view

Appointment Booking.

Organize your calendar and book meetings with our free appointment scheduling software, Setmore.

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Setmore calendar view

LEX team.

Answering services for small businesses need to be different. We are experts in customer service dedicated to helping your business thrive.

FAQs.

  • We pride ourselves on being much more than an answering service. Our virtual receptionists also handle legal intake, appointment scheduling, live call transfer, and outbound calls - anything our clients need to give them the freedom to practice. We can integrate with your CRM, so new contacts are automatically added to your system. And we have a mobile app, so you can keep an eye on your calls when you're away from your desk.

  • Yes, our live receptionists can forward and transfer calls to the team members you specify in your call flow, at no additional cost.

    If you would like certain calls forwarded to your cell phone, you'll find our mobile app a useful tool. On our app, you can set your status to instantly inform our team when you are available to take calls and when you are not to be disturbed.

  • When we set up your account, we'll give you a standard call flow. From your dashboard, you can edit this to suit the needs of your practice. You can create call flows for new callers, current clients, judges, fellow attorneys - any call types you receive regularly. Our live virtual receptionists follow your custom scripts to the letter - you can even listen to recordings of their calls for quality assurance.

    This isn't a 'set-it and forget-it' service - you'll benefit most from our answering service if you work with the team to streamline and improve your call flow.