Client, Culture, Ideas

LexReception Blog

But Wait, There’s More! New Client Web Access Updates

Ever since we’ve unveiled our new Client Web Access Dashboard, our Development team has been hard at work listening to feedback and making improvements. Below is a walkthrough of all the latest and greatest Client Web Access updates:

View Multiple Accounts

MultipleAccounts

For those of our clients with different toll-free or local numbers attached to their account, you can now choose which sub-account you’d like to view in the drop-down menu (circled in pink above). If you’d like to see all your numbers at once, simply select “All Accounts.”

Call Flow

We’ve replaced the “Script” option in the menu with “Call Flow.” Here, in addition to viewing your script, you’ll have the option to see the profile for your account (or sub-account selected). Your profile contains information such as your business hours, status, whether you want your calls recorded, and whether your account needs to be HIPAA compliant.

LexReception

 

The last option under “Call Flow” is Agent View, where you’ll be able to see exactly what our virtual receptionists see when taking your calls.

Bulk Archive and Delete

We’ve made managing your messages more efficient! Now when you go to your inbox and click on the checkbox, you can delete up to 20 messages (trash can icon) or archive them (file box icon).

Notifications

Client_Web_Access_Updates_-_AnswerConnect_BlogWe’ve also introduced notifications. When using the bulk archive and delete features, you’ll be notified of their progress in the upper right-hand corner.

You’ll also be kept informed of progress when importing data into a spreadsheet as a CSV (comma separated values) file. Plus, your CSV file will be added to your downloads rather than being emailed as an attachment.

And there you have it! We’ll continue adding updates and features as more feedback comes in. We want Client Web Access to be as streamlined and useful for you as possible. Let us know what you think! If you have any questions or comments tell us here, email us at clientservices@lexreception.com or give us a call at 866-818-8090.

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