When your day is filled with depositions, briefings, client meetings, and court dates the last thing you want to spend time on is answering the phone or worrying about missed calls. Clients being billed by the hour want to make sure they’re getting the attention they deserve and, as an attorney, your focus should be on giving your clients the best service possible. We’ve designed our legal answering service with exactly that in mind.
“I’m a solo practitioner. I have tried many ways to automate my system,” says Lex client Doug Koenig—Elder Law Attorney. “Part of the automation process is to basically delegate the things that I shouldn’t be doing and focus on the things I should be doing. I should be having conversations with my elder clients. I should not be receiving phone calls and scheduling appointments. You guys do that perfectly. It’s the exact right way to delegate responsibility. It maximizes what you do and what I do. It’s a win-win.”
Equally important is making sure you’re not missing potential clients. Even though we live in a technology-driven era, most callers won’t leave a voicemail. In fact, about 80% of callers won’t bother, according to cbsnews.com. Simply put, they don’t think anyone will listen to them. “When a bankruptcy clients makes a decision to call somebody, they call somebody. And if nobody answers they’ll just call another company, the next person on the Google listing or whatever.” said Peggy Hammerschmidt of Hammerschmidt, Stickradt, & Associates “If you’re not there to answer, they’ll just move on. With Lex we’re getting those phone calls.”
Our virtual receptionists for legal professionals take care of the minor details so you can focus on the major ones: winning cases. One of our highly-trained associates will answer incoming calls from current and prospective clients. Important calls can be transferred to the appropriate employee immediately or a message can be taken if you’re unable to take the call.
If a prospective client calls to set up a consultation, your legal answering service can schedule the appointment and forward you the information instantly. This not only ensures the client is getting the attention they deserve by reaching a real person, but you as the professional get this client in your books.
“The first weekend we had them, Lex took at least two phone calls and made two appointments. Those people came in, retained us, and just like that made us somewhere between $4,000 to $5,000 just by making those appointments.” said Hammerschmidt. “If we waited until Monday morning, those people would have spoken to somebody else or gone someplace else. They sold me after that.”