For stay-at-home moms and dads, returning to the workforce is a daunting endeavor. Many parents feel forced to choose between spending quality time with their kids and earning an income that best provides for them.
We at LexReception feel this is a choice no one should have to make. Our remote work model and 24/7 self-scheduling allow our virtual receptionists to work from home and schedule work around their daily lives. For some moms, like virtual receptionist Imelda Aguilar, working from her home in El Paso, Texas means being able to attend her children’s Kindergarten graduation. “Working for Lex has been the most rewarding job for me and my family,” she says. “I love that I can be there for them when they need me.”
We sat down with Imelda to hear more about her journey as a LexReceptionist:
Immediately before starting at Lex, I was a stay-at-home mom for six years. Let me tell you that is the hardest job on the planet. But I loved spending time with my family, especially when our kids were babies.
As our kids got older, my husband and I came to the agreement that I was going to have to get a job or he would have to get a second job. I really didn’t like that idea, because it would tear him away from our family time. So I decided to apply to Lex since our good friend had talked so highly about the company. Well, the rest is history!
What’s your favorite part about your job?
I work from home and get to set up my own work schedule. I literally schedule my work around my life, not the other way around. I get to live life and enjoy my family.
I have four kids at home, one who is starting college this semester, one in the 8th grade, and two in 1st grade. I can’t even begin to tell you how many activities, performances, parent teacher conferences, and doctor’s appointments I NEVER have to miss.
What do you do on your off-time?
As you can probably already guess, I love spending time with my family. We love to go bowling, watch movies, or even go up to Transmountain and just enjoy the view.
What skills have you learned as a mother of four that you use as a virtual receptionist?
Multitasking and patience. My kids like to explain things to me at a million miles an hour, and that also happens with customers when I’m taking calls. So I’ve adopted the same type of listening skills. I pick up the most important parts of the conversation and repeat it back so they know I’m listening and paying attention.
Any other pieces of advice?
The best advice I ever received was from my very first boss. He said, “Smile when you answer the phone because our customers can hear you smiling.” That was 14 years ago and I find myself still smiling every time the phone rings.
So my #1 customer service tip would be to genuinely smile. Smiling is such a simple gesture and can potentially turn someone’s bad day into a good day. I think it’s always nice to feel valued even if it’s just through a simple smile.
Thanks Imelda, for always bringing a smile to our face!