Featured Articles.
What Callers Hear When They Reach a Law Firm: 200 Calls Analyzed
Over two weeks in September 2026, we called 200 law firms in Boston, Houston, and Austin. Six out of ten calls went to voicemail. Only one in four reached a…
Building Trust and Empathy: A Conversation with Bridge City Law
At Bridge City Law, a personal injury law firm in Portland, Oregon, the focus is clear: helping clients navigate the complex and often overwhelming world of personal injury law. With…
How LEX Reception and Sequoia Parks Conservancy Care for Ancient Forests
At LEX Reception, caring means taking action. That’s why we plant a tree for every LEX client every month. We also support Epic Tree Partners to continue their work, preserving…
How to Forward Your Calls to LEX Reception
Forwarding your calls to LEX takes only a few minutes. Below, find the setup for your specific phone system, along with the settings we recommend for attorneys. Types of Call…
The Human Touch: An Interview with Alyce Costello, LEX Receptionist
At LEX Reception, the belief that people, not bots, should answer calls for law firms is at the heart of everything we do. Alyce Costello, a dedicated receptionist based in…
Seamless Appointment Scheduling with Setmore
A polished first impression is more than just a courtesy for legal professionals – it’s a strategic advantage. If you want to create a seamless appointment scheduling experience for your…
Top picks.
-
![We called 200 firms]()
Business TipsWhat Callers Hear When They Reach a Law Firm: 200 Calls Analyzed
Over two weeks in September 2026, we called 200 law firms in Boston, Houston, and Austin. Six out of ten calls went to voicemail. Only one in four reached a...
by Skylar Worthington 5 min read -
![Woman talking on phone]()
Business TipsGuide to Auditing Your Law Firm’s Phone Experience
Most law firms have never called their own number as a client would. The phone system was set up, the greeting recorded, and then left to run in the background....
by Skylar Worthington 6 min read -
![LEX Reception and Sequoia Parks]()
Giving BackHow LEX Reception and Sequoia Parks Conservancy Care for Ancient Forests
At LEX Reception, caring means taking action. That’s why we plant a tree for every LEX client every month. We also support Epic Tree Partners to continue their work, preserving...
by Skylar Worthington 4 min read -
![LEX Reception call forwarding feature]()
Help CenterHow to Forward Your Calls to LEX Reception
Forwarding your calls to LEX takes only a few minutes. Below, find the setup for your specific phone system, along with the settings we recommend for attorneys. Types of Call...
by Fiona Stevenson 4 min read -
![LinkedIn sign up page]()
Business Tips10 LinkedIn Mistakes That May Be Costing You Business
LinkedIn can be one of the best business development tools available to lawyers, but only when you stop using it like a billboard and start using it like a relationship...
by Fiona Stevenson 7 min read -
![Lawyer looking at phone]()
Business TipsYour Brand Is Already Talking. The Question Is What It’s Saying.
I recently joined Steve Fretzin on the Be That Lawyer podcast to talk about marketing, branding, and client intake for law firms. Having worked in marketing for 20 years, it’s...
by Fiona Stevenson 6 min read -
![Receptionist smiling]()
Help CenterHow to Set Up Your Holiday Script
When your office is closed for a holiday, your callers still reach a live LEX receptionist. A holiday script tells your receptionist how to handle those calls – what to...
by Fiona Stevenson 2 min read -
![Virtual receptionist smiling]()
Help CenterDoes LEX Reception Transfer Calls?
Yes. When someone calls your firm and needs to reach you directly, our receptionists can connect them to you or to the right member of your team. But a transfer...
by Fiona Stevenson 3 min read
